topic Re: Activated phone found feature 3 days ago after 2 months and now there is no service on my phone in Get Support

Activated phone found feature 3 days ago after 2 months and now there is no service on my phone

aeis2000 — Wed, 05 Jan 2022 13:41:34 GMT

I activated the phone found feature and now there is no service on my phone.

I'm on autopay. My Plan shows that the plan is expired.

Do i reactivate plan? I thought the "found phone" feature would reactivate the plan automatically?

Re: Activated phone found feature 3 days ago after 2 months and now there is no service on my phone

toxicfire — Mon, 26 Aug 2019 23:26:44 GMT

@aeis2000 If you have the reactivate button on your account click this to activate service.

Make sure to reboot your phone after this.

Re: Activated phone found feature 3 days ago after 2 months and now there is no service on my phone

dabr — Tue, 27 Aug 2019 00:58:28 GMT

@aeis2000 wrote:
I activated the phone found feature and now there is no service on my phone.
I'm on autopay. My Plan shows that the plan is expired.
Do i reactivate plan? I thought the "found phone" feature would reactivate the plan automatically?

If today was your renewal date and you're seeing the expired notice, you can ignore it unless your phone service was no longer available. So if you tried the lost/stolen trick because you don't have any service, and your phone is still not working, you can try one other thing that is to top up your account with one dollar and reboot your phone. This may get things going if you're still without service.

Re: Activated phone found feature 3 days ago after 2 months and now there is no service on my phone

computergeek541 — Tue, 27 Aug 2019 01:05:36 GMT

@aeis2000 wrote:
I activated the phone found feature and now there is no service on my phone.
I'm on autopay. My Plan shows that the plan is expired.
Do i reactivate plan? I thought the "found phone" feature would reactivate the plan automatically?

If you were on a 30 day plan, your plan has expired. You need to first pay for service. Reporting your phone as lost doesn't pause the plan.