topic Re: Account not active in Get Support

Account not active

MajoGarcia — Wed, 05 Jan 2022 13:41:32 GMT

Hi,

I’ve been with PM for more than a year with autopay. Yesterday, I went to a store to change company to Chart because they offer me more for the same price. I did the process and this morning Chart said that the transfer cannot being done because my account is not active. I told the services team that I don’t wanted to pay twice! Could you help me what should I do, please?

Re: Account not active

iliketotalk — Mon, 26 Aug 2019 20:37:06 GMT

@MajoGarcia hi if you want your number ported you need an active account you could just take the 10 dollar plan

Re: Account not active

Triguy — Mon, 26 Aug 2019 20:37:36 GMT

Have you logged into your self serve account to check the status ?

If you need further assistance then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account not active

dabr — Mon, 26 Aug 2019 20:39:36 GMT

@MajoGarcia wrote:
Hi,

I’ve been with PM for more than a year with autopay. Yesterday, I went to a store to change company to Chart because they offer me more for the same price. I did the process and this morning Chart said that the transfer cannot being done because my account is not active. I told the services team that I don’t wanted to pay twice! Could you help me what should I do, please?

Did you close your PM account before deciding to go to Chatr? You are supposed to have an active account before any porting (in or out) can be completed. Once your number is ported out the account would have closed automatically.

I don't know if contacting the Moderaor_Team will help, but send a message here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It could take upto 48 hours to hear back from them.