topic Re: Credit card expired, new card added, now lost phone number in Get Support

Credit card expired, new card added, now lost phone number

ringojay — Wed, 05 Jan 2022 13:41:13 GMT

I'm trying to figure this out. My credit card expired and autopay failed. I don't know how much time elapsed before I realized the autopay failed but after adding a new credit card the payment for the plan went through but I seem to have lost my phone number.

Re: Credit card expired, new card added, now lost phone number

ringojay — Tue, 24 Dec 2019 02:02:40 GMT

Data appears to be working so that means the plan is in effect.

Re: Credit card expired, new card added, now lost phone number

Luddite — Tue, 24 Dec 2019 02:06:15 GMT

Reboot your phone and confirm you can, or cannot, call, text and use data.

What is make model of your phone?

Re: Credit card expired, new card added, now lost phone number

ringojay — Tue, 24 Dec 2019 02:09:49 GMT

iPhone 6S. Phone rebooted but trying to call I get " you do not have an active long distance add on"

Re: Credit card expired, new card added, now lost phone number

Daps — Tue, 24 Dec 2019 02:39:18 GMT

Log on your account to check that your plan status Is active.

How about texting? Are you able to receive or send texts.

Are you able to receive calls?

Submit a ticket to moderators to let them know what is working and not working with your plan.

Click on the green question mark at bottom right to get started.

Re: Credit card expired, new card added, now lost phone number

darlicious — Thu, 26 Dec 2019 12:31:02 GMT

@ringojayAre you on the $15. You may have used up you outgoing minutes.