topic Re: how to transfer my old phone number to the new card in Get Support

how to transfer my old phone number to the new card

susan2veronica — Wed, 05 Jan 2022 13:41:11 GMT

today I have actived an phone number,now I want to transfer my original phone number to cover the new card, my original number service comes from Kodoo. my friend told me I have to use this community to let you help me to transfer it.

I want to keep the old number.

Re: how to transfer my old phone number to the new card

Luddite — Tue, 24 Dec 2019 02:02:09 GMT

@susan2veronica Post-paid Koodo a numbers can be transferred from within your PM self-serve account from the Change Number tab.

Pre-paid must be managed by the moderators. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Welcome aboard.

Re: how to transfer my old phone number to the new card

ChuckYeah — Tue, 24 Dec 2019 02:08:55 GMT

@susan2veronica Actually you use self serve to do it. Go to selfserve.publicmobile.com, on the right you'll see the words Change Number. Select transfer number. You'll need your Koodo Account or your PIN or your IMEI (serial number) and the name on the account.

My experience, you'll be up and running in under 5 min.

Re: how to transfer my old phone number to the new card

Jb456 — Tue, 24 Dec 2019 02:05:14 GMT

Log into your self serve account and click "change phone number"

If it's post paid.

Prepaid contact moderators with ?mark on bottom right!

Re: how to transfer my old phone number to the new card

pmmobile — Tue, 24 Dec 2019 02:51:22 GMT

@susan2veronica

Just keep in mind after you have ported (moved) your original number, you should be able to make calls and send texts immediately, however, you will not be able to receive calls (and possibly texts) until the process is completed within 1-3 hours.

Re: how to transfer my old phone number to the new card

Brookeryter — Sat, 01 Feb 2020 21:57:07 GMT

Re: how to transfer my old phone number to the new card

Anonymous — Sat, 01 Feb 2020 22:11:23 GMT

@Brookeryter wrote:
?

@Brookeryter

Re: how to transfer my old phone number to the new card

iPhoneUser — Sat, 01 Feb 2020 22:16:17 GMT

Do you only need moderator help if your Koodo Account is prepaid?

Koodo is Telus?

I had no issues porting my Telus prepaid over to PM. I did it all online.

Re: how to transfer my old phone number to the new card

gblackma — Sat, 01 Feb 2020 22:18:34 GMT

Yes @iPhoneUser

@iPhoneUser wrote:
Do you only need moderator help if your Koodo Account is prepaid?
Koodo is Telus?
I had no issues porting my Telus prepaid over to PM. I did it all online.

Re: how to transfer my old phone number to the new card

hannah_zeppelin — Thu, 23 Apr 2020 01:36:33 GMT

Hi there, I am looking to port over my current Koodo number to my new Public Mobile account. Could I please have assistance doing this? Thank you

Re: how to transfer my old phone number to the new card

JoyLuck — Thu, 23 Apr 2020 01:39:10 GMT

@hannah_zeppelin wrote:
Hi there, I am looking to port over my current Koodo number to my new Public Mobile account. Could I please have assistance doing this? Thank you

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.