topic Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US) in Get Support

Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

F77 — Wed, 05 Jan 2022 13:41:08 GMT

I got the holiday bonus free 400 min Intl Long Distance (Incl Canada & US) but I try to call to the US i get a recorded msg saying call is not allowed. Do I need to change a setting my phone. Can someone help me figure this out? Thanks.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

Jb456 — Tue, 24 Dec 2019 00:41:34 GMT

Are you calling from Canada?? You have to be in Canada to use it.

Ensure you out a 1 infront of number.

International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

Anonymous — Tue, 24 Dec 2019 00:43:45 GMT

@F77 - As long as you have calling as part of your plan (yes, it used to be possible to have a plan without calling), it should work. Have you re-booted your phone since getting the add-on? You caould also try the lost/found phone trick. It would reset the plan features on your account. Log into self serve, report phone lost. Wait a few minutes, then report it found. Reboot. Also, there are a few area codes that are not included. Don't know them off the top of my head... Also, do you have the 1(+1) in front of number?

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

ShawnC13 — Tue, 24 Dec 2019 00:52:20 GMT

@F77 wrote:
Hi
I got the holiday bonus free 400 min Intl Long Distance (Incl Canada & US) but I try to call to the US i get a recorded msg saying call is not allowed. Do I need to change a setting my phone. Can someone help me figure this out? Thanks.

There is a small list of area codes in the US that PM can't call as they have no agreement with the local provider. I will see if I can find the list and see if that is the issue here

ETA: Found what I was looking for Talk option required. Calls made to numbers starting with the following six-digit combinations are not included in U.S. Roaming talk Add-Ons or U.S. calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726, 530-881. @F77 are any of these combinations matching where you were calling?

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

Jb456 — Tue, 24 Dec 2019 00:48:47 GMT

U.S. calling from Canada and will not be completed when dialled: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

Jb456 — Tue, 24 Dec 2019 00:52:07 GMT

If it's one of those area codes or if you're in the USA..you can download textnow. You'll get a free Canadian number in your area and you can call/text for free in Canada/USA. People can also call/ text on that number as well.

All you need is to be connected to wifi. It even has voicemail incase you're not connected to internet.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

vickiwei — Wed, 25 Dec 2019 01:20:56 GMT

Merry Christmas!

Just wondering Australia is included as I got a notification when I tried to call my sister in Sydney and it said that it is not included in my current plan?

Any ideas?

Thanks.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

Jb456 — Wed, 25 Dec 2019 01:27:20 GMT

@vickiwei

It's not unfortunately.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

vickiwei — Wed, 25 Dec 2019 01:49:13 GMT

Oh well, thanks for the reply anyway. I guess I need to purchase an add on to call Australia. Have a Merry Christmas.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

Jb456 — Wed, 25 Dec 2019 01:54:04 GMT

@vickiwei wrote:
Oh well, thanks for the reply anyway. I guess I need to purchase an add on to call Australia. Have a Merry Christmas.

Unfortunately there is no add-ons to call Australia. You might what to look in Corner stores in your area that sell calling cards for a few dollars.

Or online apps like WhatsApp.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

Luddite — Wed, 25 Dec 2019 02:32:30 GMT

@vickiwei While on a provincial only plan, I used the app/service from CiCi mobile. Once set up you could just dial directly without entering a PIN or calling an 800#.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

darlicious — Wed, 25 Dec 2019 09:16:58 GMT

@Anonymous wrote:
@F77 - As long as you have calling as part of your plan (yes, it used to be possible to have a plan without calling), it should work. Have you re-booted your phone since getting the add-on? You caould also try the lost/found phone trick. It would reset the plan features on your account. Log into self serve, report phone lost. Wait a few minutes, then report it found. Reboot. Also, there are a few area codes that are not included. Don't know them off the top of my head... Also, do you have the 1(+1) in front of number?

@Anonymous @F77 Please note using the lost/stolen feature will disable your rewards from being applied upon renewal.

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

Anonymous — Wed, 25 Dec 2019 15:58:09 GMT

@darlicious wrote:
@Anonymous @F77 Please note using the lost/stolen feature will disable your rewards from being applied upon renewal.

@darlicious- Are you sure you would lose rewards because you lost your phone? That doesn't seem reasonable. I read somewhere that if your phone was inactive for more than 60 days, your loyalty reward could be delayed by the number of days that your phone was inactive. Is there some sort of official statement to that effect?

EDIT: Just saw the other thread regarding this issue. Will follow along there...

Re: Holiday bonus 400 min Intl Long Distance (Incl Canada & US)

vickiwei — Sat, 26 Sep 2020 21:22:34 GMT

Thank you so much.