topic Re: Help: My GF Forgot Her Username in Get Support

Help: My GF Forgot Her Username

wchu — Wed, 05 Jan 2022 13:41:00 GMT

My GF forgot her username, so she can't login to the portal to update her payment information to pay her bill. Please help!

Re: Help: My GF Forgot Her Username

Jb456 — Tue, 24 Dec 2019 00:25:38 GMT

@wchu wrote:
My GF forgot her username, so she can't login to the portal to update her payment information to pay her bill. Please help!

To log into self serve username is your girlfriends email address

Re: Help: My GF Forgot Her Username

CannonFodder — Tue, 24 Dec 2019 00:25:49 GMT

She DOESN'T know her own email address!?!? 🤨

Re: Help: My GF Forgot Her Username

wchu — Tue, 24 Dec 2019 00:26:18 GMT

For some reason, it's not working. She might've used a different one that she doesn't remember.

Re: Help: My GF Forgot Her Username

Jb456 — Tue, 24 Dec 2019 00:26:51 GMT

@wchu wrote:
For some reason, it's not working. She might've used a different one that she doesn't remember.

Re: Help: My GF Forgot Her Username

ChuckYeah — Tue, 24 Dec 2019 00:27:08 GMT

Her username is the email address she used to sign up. If you cant find that, you'll need @CS_Agent to help.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
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Re: Help: My GF Forgot Her Username

Triguy — Tue, 24 Dec 2019 00:27:22 GMT

Her username should be in her registration email when she setup her account. If she can't find her email then dhe could submit a ticket to a moderator by clicking on the question mark on the bottom right. In the meantime, she could purchase a voucher or use recharge.com and call 611 to make a payment.

Re: Help: My GF Forgot Her Username

iPhoneUser — Tue, 24 Dec 2019 00:32:03 GMT

@wchu wrote:
For some reason, it's not working. She might've used a different one that she doesn't remember.

Well it might be a bit of work on her behalf perhaps she should try every email she has.

Re: Help: My GF Forgot Her Username

AE_Collector — Tue, 24 Dec 2019 01:45:23 GMT

Couldn't she look back through old emails from when she signed up and possibly even including the promotion emails that they send out regularly?

AE_Collector

Re: Help: My GF Forgot Her Username

Daps — Tue, 24 Dec 2019 03:37:05 GMT

Is it possible she hasn't created her account yet?

Try registrating to see what happens
https://selfserve.publicmobile.ca/self-registration/

Re: Help: My GF Forgot Her Username

april_h30 — Thu, 26 Dec 2019 16:14:32 GMT

@wchu

The username to access the Self Serve page is your e-mail address.

If you are still expericing diffucites logging in, I recommend using the Chat Bot or contacting the moderator by clickon on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437