topic Re: zero coverage in Get Support

zero coverage

jimkillick — Wed, 05 Jan 2022 13:40:45 GMT

My wife and I both have our own pm accounts and different phones, generally at our cottage we have some coverage, generally if we have the phone touching something metal, but this weekend we had no service, it was like we had no sim card, yet if we went 3kms down road we had service again, setting is on 3g, our neighbours, who are with bell, and sitting with us, had 2 - 3 bars. Any idea's why we would have no service? (Supposedly, PM uses the Teleus/Bell network|)

Re: zero coverage

sheytoon — Sun, 25 Aug 2019 17:50:16 GMT

You and your neighbours are likely using different phones.

Does your phone support LTE B12 or B17?

Where are you located?

Re: zero coverage

popping — Sun, 25 Aug 2019 17:58:02 GMT

@jimkillick

Test your PM SIM card in your neighbor's phone to find out whether it is hardware related issue or not

Re: zero coverage

iliketotalk — Sun, 25 Aug 2019 23:17:02 GMT

@jimkillick hi maybe you could tucktape a metal flyswatter to your phone for an antenna lol

Re: zero coverage

geopublic — Sun, 25 Aug 2019 18:05:46 GMT

@jimkillick wrote:
My wife and I both have our own pm accounts and different phones, generally at our cottage we have some coverage, generally if we have the phone touching something metal, but this weekend we had no service, it was like we had no sim card, yet if we went 3kms down road we had service again, setting is on 3g, our neighbours, who are with bell, and sitting with us, had 2 - 3 bars. Any idea's why we would have no service? (Supposedly, PM uses the Teleus/Bell network|)

@jimkillick For calling Public Mobile uses the 3G network. The reason the neighbours had 2-3 bars is that their service probably is using VoLTE (voice over LTE) for calls. Unfortunately Public Mobile does not support VoLTE. Might want to consider switching to Koodo if that is the case.

Re: zero coverage

sheytoon — Sun, 25 Aug 2019 18:20:49 GMT

@geopublic actually the phone would show the LTE signal even if there's no VoLTE. Unless he manually disabled LTE on his phone, the coverage is the same. Obviously voice calls will not work if there's only LTE coverage.

Re: zero coverage

will13am — Sun, 25 Aug 2019 18:26:52 GMT

@geopublic wrote:
@jimkillick wrote:
My wife and I both have our own pm accounts and different phones, generally at our cottage we have some coverage, generally if we have the phone touching something metal, but this weekend we had no service, it was like we had no sim card, yet if we went 3kms down road we had service again, setting is on 3g, our neighbours, who are with bell, and sitting with us, had 2 - 3 bars. Any idea's why we would have no service? (Supposedly, PM uses the Teleus/Bell network|)
@jimkillick For calling Public Mobile uses the 3G network. The reason the neighbours had 2-3 bars is that their service probably is using VoLTE (voice over LTE) for calls. Unfortunately Public Mobile does not support VoLTE. Might want to consider switching to Koodo if that is the case.

Until a phone call is made, the phone will use either of LTE or 3G to at least get a connection. The key is which supported bands the phone has. Just because Bellus network has a particular band, it does not mean the phone supports it. In rural areas, there might not be all band options everywhere. At my sister's cottage, the local tower is 850, 1900, 700 Mhz.

Re: zero coverage

jimkillick — Sun, 25 Aug 2019 21:10:25 GMT

LOL we came from koodo, service wasn't that great with them, that was part of the reason we switched.

Re: zero coverage

jimkillick — Sun, 25 Aug 2019 21:11:57 GMT

I have no idea what " LTE B12 or B17" refer to, how can I check?

Re: zero coverage

sheytoon — Sun, 25 Aug 2019 21:12:56 GMT

Unfortunately that was not a good decision. Only Rogers might have better coverage for you.

Re: zero coverage

sheytoon — Sun, 25 Aug 2019 21:13:38 GMT

@jimkillick wrote:
I have no idea what " LTE B12 or B17" refer to, how can I check?

Let us know what phone you are using and where you are located...

Re: zero coverage

jimkillick — Sun, 25 Aug 2019 21:13:54 GMT

My wife wants to switch to bell, I said we should put our neighbours sim card in our phones to see if we get the same signal as he does (he's with bell) before switching, so your advice is particularily on point. Thank you.

Re: zero coverage

jimkillick — Sun, 25 Aug 2019 21:16:54 GMT

well if it would kill flys and make calls....

Re: zero coverage

cavemantoronto — Sun, 25 Aug 2019 22:48:37 GMT

@jimkillick wrote:
well if it would kill flys and make calls....

Kill flies? I don't understand.

Re: zero coverage

geopublic — Sun, 25 Aug 2019 22:49:37 GMT

@jimkillick wrote:
LOL we came from koodo, service wasn't that great with them, that was part of the reason we switched.

@jimkillick If Koodi wasn't great them PM would not be better. If anything it would be worse.

Bell competes with Telus
Virgin competes with Koodo
Lucky competes with Public

They all use the same towers and network in your area.

Re: zero coverage

geopublic — Sun, 25 Aug 2019 22:56:00 GMT

@cavemantoronto wrote:
@jimkillick wrote:
well if it would kill flys and make calls....
Kill flies? I don't understand.

@cavemantoronto See reply from @iliketotalk above.

Re: zero coverage

RossN — Sun, 25 Aug 2019 23:27:11 GMT

@jimkillick hi it would be a lot cheaper to buy a cell phone signal extender from amazon or somewhere then going with bell, metal fly swatter ha ha might work!

Re: zero coverage

cavemantoronto — Sun, 25 Aug 2019 23:37:01 GMT

@geopublic wrote:
@cavemantoronto wrote:
@jimkillick wrote:
well if it would kill flys and make calls....
Kill flies? I don't understand.
@cavemantoronto See reply from @iliketotalk above.

Got the joke now. Thank u.