topic Re: Add on purchase in Get Support

Add on purchase

GaryJ — Wed, 05 Jan 2022 13:40:41 GMT

I seem to have bought the same add-on twice by mistake (instructions seemed a little unclear). How do I get one removed?

Re: Add on purchase

Triguy — Mon, 23 Dec 2019 20:58:00 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon-on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Add on purchase

PAULRANG18 — Mon, 23 Dec 2019 21:50:43 GMT

Only way to have the add on removed would be to contact a moderator by clicking ?, bottom right, and follow instructions. The extra charge could also be left in available funds to be used toward your next payment.

Re: Add on purchase

Daps — Tue, 24 Dec 2019 03:54:12 GMT

These local use add-ons do not expire. So if you plan on using them eventually, you can leave them as is.