topic Re: Auto Pay Rewards not being applied to my bill in Get Support

Auto Pay Rewards not being applied to my bill

maxantipev — Wed, 05 Jan 2022 13:40:37 GMT

Hello, I have the similar situation ("Auto Pay Rewards not being applied to my bill" thread). In July I had charges 15+10-2=23 (for me) and 15+10-2=23 (for my my wfe), in total there were 23.52 and 23.52 withdrawn from my card. In August the charges were the same 15+10=25 for both, but from my card there were 25.76 and 25.76 taken (+2 dollars and +2 dollars higher) it looks like rewards were not applied (Autopay rewards). Could you please advise how this can be resolved. Thank you, Maksim

Re: Auto Pay Rewards not being applied to my bill

ChuckYeah — Sun, 25 Aug 2019 17:05:27 GMT

Remember to apply your provinces tax rate to your payment before comparing it to your credit card.

I your $2 credit is showing in your self service all month, there's a good chance it's being applied.

Re: Auto Pay Rewards not being applied to my bill

ChuckYeah — Sun, 25 Aug 2019 17:12:09 GMT

If your tax is 12% 23*1.12=25.76.

Re: Auto Pay Rewards not being applied to my bill

geopublic — Sun, 25 Aug 2019 18:09:33 GMT

@maxantipev wrote:
Hello, I have the similar situation ("Auto Pay Rewards not being applied to my bill" thread). In July I had charges 15+10-2=23 (for me) and 15+10-2=23 (for my my wfe), in total there were 23.52 and 23.52 withdrawn from my card. In August the charges were the same 15+10=25 for both, but from my card there were 25.76 and 25.76 taken (+2 dollars and +2 dollars higher) it looks like rewards were not applied (Autopay rewards). Could you please advise how this can be resolved. Thank you, Maksim

@maxantipev From what you described you are correct the AutoPay did not get applied during your last renewal. A couple of reasons this might happen is did you suspend your account via the Lost/Stolen option? Did you renew your plan early?

Edit: @maxantipev After further review it appears that everything is correct. On your first renewal the AutoPay was doubled because during Activation the first AutoPay reward does not get applied until your first renewal so:

Activation: $15 +$10 = $25 x 1.12 = $28.00

1st Renewal: $15 + $10 - $2 - $2 = $21 x 1.12 = $23.53

2nd Renewal: $15 + $10 - $2 = $23 x 1.12 = $25.76

All is good.

~~In any event best to ask the MP moderators to investigate and they will be able to re-apply it for you.~~

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Re: Auto Pay Rewards not being applied to my bill

Jackhyf63 — Sun, 25 Aug 2019 18:03:20 GMT

@maxantipev If you don't mind posting a screenshot for payment history we might be able to help you determine what happened.

Re: Auto Pay Rewards not being applied to my bill

maxantipev — Sun, 25 Aug 2019 18:54:51 GMT

Scrrenshot from account

Re: Auto Pay Rewards not being applied to my bill

maxantipev — Sun, 25 Aug 2019 18:58:37 GMT

Re: Auto Pay Rewards not being applied to my bill

Dunkman — Sun, 25 Aug 2019 19:03:06 GMT

@maxantipev

Your account payment history looks fine. Geopublic's calculations above is correct.

The 2nd month payment included autopay x 2. ($4)

The 3rd month payment including the regular autopay x 1 ($2)

Re: Auto Pay Rewards not being applied to my bill

maxantipev — Sun, 25 Aug 2019 19:06:24 GMT

Thank you for support. Maybe geopublic is right...