topic Re: Data Add on does not work in Get Support

Data Add on does not work

Pavel2 — Wed, 05 Jan 2022 13:40:21 GMT

I purchased $30.00 dlls add on data. It is registered in my account, but it does not work. I do not have data yet since 3 days ago.

Re: Data Add on does not work

Triguy — Mon, 23 Dec 2019 15:20:08 GMT

It is a two step process. Did you puchase and add it to your account ?

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

Try rebooting your phone.

Re: Data Add on does not work

Dunkman — Mon, 23 Dec 2019 15:28:29 GMT

@Pavel2

Do you see the add on in your overview page in the add on section? Has data worked in the past? Does the rest of the phone work?

Side note; did you already claim the free 1 GB holiday data promotion yet?

Re: Data Add on does not work

darlicious — Mon, 23 Dec 2019 15:33:00 GMT

@Pavel2 if you haven't actually purchased it yet and just added funds @Dunkman has asked if you have loaded the free holiday 1gb data add on yet? If not save yourself $30 and load it along with the free holiday 400 international minutes add on.

Re: Data Add on does not work

Pavel2 — Mon, 23 Dec 2019 15:34:25 GMT

I just want my data

Re: Data Add on does not work

Pavel2 — Mon, 23 Dec 2019 15:36:08 GMT

I purchased my data, My data is registered on my account, but I do not have data

Re: Data Add on does not work

darlicious — Mon, 23 Dec 2019 15:37:59 GMT

@Pavel2 your data has worked previously? Reboot your phone.

Re: Data Add on does not work

Pavel2 — Mon, 23 Dec 2019 15:38:34 GMT

I did it All of that even reebooting, and I do not have data. I purchased data before. But this is the firts time it does not work

Re: Data Add on does not work

Pavel2 — Mon, 23 Dec 2019 15:39:19 GMT

I did it. Even I removed the SIM card

Re: Data Add on does not work

Dunkman — Mon, 23 Dec 2019 15:39:44 GMT

@Pavel2

You could try the SIM card in another phone to determine whether hardware/setup up issue versus Public Mobile service problem.

Things to try:

Reboot phone

Network reset

Toggle airplane mode on and then off.

Re: Data Add on does not work

darlicious — Mon, 23 Dec 2019 15:41:42 GMT

@Pavel2 Then you need to contact the moderators to fix your data by clicking on the (?) At the bottom right of your screen and submit a ticket via Simon explaining your issue by typing in human or rep then follow the prompts and submit a ticket.

Re: Data Add on does not work

Pavel2 — Mon, 23 Dec 2019 15:58:44 GMT

I did it. And it send me to here. Now I am going back? This is frustating 😖

Re: Data Add on does not work

Triguy — Mon, 23 Dec 2019 16:00:12 GMT

You could try sending a direct message to a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Add on does not work

darlicious — Mon, 23 Dec 2019 16:06:39 GMT

@Pavel2 wrote:
I did it. And it send me to here. Now I am going back? This is frustating 😖

@Pavel2 Sorry Simon can be exceptionally frustrating. Follow @Triguy advice to contac the moderators.

Re: Data Add on does not work

popping — Mon, 23 Dec 2019 16:32:20 GMT

@Pavel2 wrote:
I purchased $30.00 dlls add on data. It is registered in my account, but it does not work. I do not have data yet since 3 days ago.

While you are waiting for moderator, add $1 to your account.may trigger PM server to provision your account again.

If you are using a LG phone, you need to network reset your phone to get data working again after switching provider.

Re: Data Add on does not work

geopublic — Mon, 23 Dec 2019 18:23:50 GMT

@Pavel2 wrote:
I purchased my data, My data is registered on my account, but I do not have data

@Pavel2 If your data add-on is showing on your selfserve landing page and you have data turned on and the correct APN activated and data is still not working then contact Public Mobile by clicking here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

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