topic Re: Trouble activating Sim card in Get Support

Trouble activating Sim card

Paulie27 — Wed, 05 Jan 2022 13:40:18 GMT

I set up an account got everything done but when I'm finished it say that it timed out so I do it a second time and it timed out again. What can I do?

Re: Trouble activating Sim card

Triguy — Mon, 23 Dec 2019 15:22:14 GMT

Check your credit card to make sure your were not charged. Submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help ->click on chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Trouble activating Sim card

Dunkman — Mon, 23 Dec 2019 15:30:48 GMT

@Paulie27

If you were not charged, you can try again. But wait maybe one hour. Clearing cache, different web browser or going incognito mode sometimes will help. Chrome incognito mode.

If you were charged, try the Sim card in the phone. Sometimes it is active. If not active, then contact moderator as described above.

Re: Trouble activating Sim card

Paulie27 — Mon, 23 Dec 2019 17:03:15 GMT

I cleared cache and I switched to incognito mode and I put in the referral code you gave me and got a phone number and now it is asking for payment but I already paid for it.

I don't know what to do!

Thanks

Re: Trouble activating Sim card

darlicious — Mon, 23 Dec 2019 16:56:30 GMT

@Paulie27 Please edit out your SIM # and phone # for security. Go to 3 dots top right corner of your post.

Re: Trouble activating Sim card

darlicious — Mon, 23 Dec 2019 16:58:30 GMT

@Paulie27 When did you Pay? Was your credit card charged?

Re: Trouble activating Sim card

Paulie27 — Mon, 23 Dec 2019 17:01:53 GMT

Ii don't know how to do that

Re: Trouble activating Sim card

darlicious — Mon, 23 Dec 2019 17:04:36 GMT

@Paulie27There's a green square with 3 dots at the top right corner of your post. Click on it. Click edit. You can then remove numbers.

Re: Trouble activating Sim card

Paulie27 — Mon, 23 Dec 2019 17:05:26 GMT

Sorry yes I did that. Thanks

Re: Trouble activating Sim card

darlicious — Mon, 23 Dec 2019 17:19:52 GMT

@Paulie27 No worries it's for your security of your account. Check to see if your credit card was charged.

Re: Trouble activating Sim card

Paulie27 — Mon, 23 Dec 2019 17:25:43 GMT

It was a voucher

Re: Trouble activating Sim card

Paulie27 — Mon, 23 Dec 2019 17:55:31 GMT

It was a voucher? What do I do now?

Re: Trouble activating Sim card

geopublic — Mon, 23 Dec 2019 18:15:15 GMT

@Paulie27 wrote:
It was a voucher? What do I do now?

@Paulie27 Insert he PM sim card into your device. If the sim card connects to Public's network then try to access your selfserve account. If you can't then click here to register your selfserve account.

If it's still a problem then contact PM for help. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team