topic Data in Get Support

Data

irfaan_ali786 — Wed, 05 Jan 2022 13:40:00 GMT

It shows I have used all my data and 2gb add on when I’m only at 5.7gb and I have a 6gb data plan

Re: Data

Dunkman — Mon, 23 Dec 2019 06:17:48 GMT

The PM data counter is usually fairly accurate. Did you check your usage history? The PM counter is every 30 day cycle so it might be on a different count cycle than your phone's counter.

Re: Data

ChuckYeah — Mon, 23 Dec 2019 12:32:01 GMT

@Dunkman Is probably correct. However, there have been situations where people have found their data did not reset on renewal. Take a walk thru your usage and see if you can identify large amount used in short periods of time. This may give you an idea of why your data went so quickly. If you don't find all the 8gb showing, you might consider asking @CS_Agent to look into it for you.

Re: Data

Hrhkiki — Mon, 23 Dec 2019 14:27:43 GMT

I had a similar issue in the past with my data usage. Go into your cell phones data counter and synchronize your counter with your billing date for your PM service. No doubt they are not inline with each other and so you are seeing one count on your phone and your PM account shows a different count. Hope this helps.

@irfaan_ali786 wrote:
It shows I have used all my data and 2gb add on when I’m only at 5.7gb and I have a 6gb data plan