topic Re: can't send picture messages in Get Support

can't send picture messages

publicy — Wed, 05 Jan 2022 13:39:46 GMT

Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.

Re: can't send picture messages

Jb456 — Sun, 05 Apr 2020 05:55:37 GMT

Stay Safe!

Re: can't send picture messages

ChuckYeah — Mon, 23 Dec 2019 01:14:03 GMT

@publicy Your data must be enabled for mms (picture and group) messaging.

Re: can't send picture messages

Jb456 — Sun, 05 Apr 2020 05:55:19 GMT

Stay Safe!

Re: can't send picture messages

Dunkgirl — Mon, 23 Dec 2019 01:40:32 GMT

@publicy wrote:
Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.

@publicy

Make sure the data setting on your phoen is on. Even if you don't have data in your plan you still need data to be on. It uses data but that data is free and doesn't count against your account. Most likely you need to update the APN settings/search for the network manually.

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Add a new APN and enter the Public Mobile details -->https://apn-canada.gishan.net/en/apn/public-mobile

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID

Re: can't send picture messages

popping — Mon, 23 Dec 2019 02:15:19 GMT

@publicy wrote:
Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.

MMS picture message needs mobile data to send.

Enable data and restart your phone to let PM SIM card configure you APN setting automatically.

If restart does not fix the issue, you need to manually setup APN using above guide.

Re: can't send picture messages

geopublic — Mon, 23 Dec 2019 03:22:32 GMT

@publicy wrote:
Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.

@publicy Make sure data is on and mms is part of the APN Type string within your APN settings.

Re: can't send picture messages

CJ01 — Mon, 11 May 2020 18:11:10 GMT

I'm having this same problem and have applied these settings but still am unable to send picture messages. Everything else in terms of data usage on my device works just fine.

Any help would be greatly appreciated.

Re: can't send picture messages

geopublic — Mon, 11 May 2020 19:10:40 GMT

@CJ01 If you have an iPhone make sure MMS is enabled (iMessage settings).

If you have an Android phone post a screenshot of your APN settings.

Re: can't send picture messages

CJ01 — Mon, 11 May 2020 19:13:11 GMT

I don't have an iphone.

How do you take a screenshot on Android?

Re: can't send picture messages

geopublic — Mon, 11 May 2020 19:16:28 GMT

@CJ01 hit the power key, there should be a screenshot option. If not, try Google.

Re: can't send picture messages

CJ01 — Mon, 11 May 2020 19:54:08 GMT

My power key shuts the screen off. What do you mean try google? Try googling how? I have, there are about a million different answers depending on your phone.

Re: can't send picture messages

gpixel — Mon, 11 May 2020 20:03:37 GMT

@CJ01 check your private messages top right corner and I'll help you

Re: can't send picture messages

geopublic — Mon, 11 May 2020 20:06:18 GMT

@CJ01 wrote:
My power key shuts the screen off. What do you mean try google? Try googling how? I have, there are about a million different answers depending on your phone.

@CJ01 The reason I recommended Google was because I don't know the make and model of your phone. What is the make and model?

Re: can't send picture messages

CJ01 — Mon, 11 May 2020 20:12:30 GMT

Sony Xperia Xa1.

Re: can't send picture messages

geopublic — Mon, 11 May 2020 20:54:37 GMT

@CJ01 wrote:
Sony Xperia Xa1.

@CJ01

Re: can't send picture messages

CJ01 — Mon, 11 May 2020 20:58:35 GMT

Thanks but this doesn't seam to work for me.

Re: can't send picture messages

geopublic — Mon, 11 May 2020 21:01:03 GMT

@CJ01 wrote:
Thanks but this doesn't seam to work for me.

@CJ01

https://www.bing.com/videos/search?q=how+to+use+creenshoot+for+Sony+Xperia+Xa1&docid=608036363776625794&mid=7E0013C208E636DB11A27E0013C208E636DB11A2&view=detail&FORM=VIRE

Re: can't send picture messages

morritt2 — Sat, 20 Jun 2020 02:25:48 GMT

Thank you....worked perfectly on the first try.

Re: can't send picture messages

Sophie3 — Thu, 23 Jul 2020 02:49:38 GMT

hello, Thank you for the link you sent to had Public Mobile details. It was specific to my phone and I found the information accurate plus it worked.

thank you and have a good day.

sophie