topic Re: Keeps dropping calls with US add on in Get Support

Keeps dropping calls with US add on

pauldv — Wed, 05 Jan 2022 13:39:34 GMT

Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk. I hear a series of beeps and then I lose the call. Has anyone else experienced this and is there a fix?

Re: Keeps dropping calls with US add on

hairbag1 — Sun, 22 Dec 2019 17:03:53 GMT

@pauldv wrote:
Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk. I hear a series of beeps and then I lose the call. Has anyone else experienced this and is there a fix?

Try manually selecting either of T-mobile or AT&T whichever works best.

Re: Keeps dropping calls with US add on

Dunkgirl — Sun, 22 Dec 2019 17:02:30 GMT

@pauldv wrote:
Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk. I hear a series of beeps and then I lose the call. Has anyone else experienced this and is there a fix?

@pauldvDid you buy more than 1 us add on? Apparently there are issues like this with dropped calls as per some old posts by @srlawren

Re: Keeps dropping calls with US add on

Dunkman — Sun, 22 Dec 2019 17:02:06 GMT

@pauldv

Try to manually select one of the other carriers:

AT&T or T mobile

Or try rebooting your phone or network reset.

Re: Keeps dropping calls with US add on

Dunkgirl — Sun, 22 Dec 2019 17:04:20 GMT

@pauldv wrote:
is there a fix?

@pauldv A temporary fix if you have mobile data working and/or access to Wi-Fi, you can always make calls to US and Canadian phone number for free over data using Hangouts Dialer for Android or Hangouts for iPhone. If you have access to incoming text, you can even have Hangouts/Dialer verify your PM phone number by sending you a code over SMS, and then have it use your regular PM phone number for outbound caller ID so your friends and family won't even notice the different. More details here.

(credit to @srlawren for this post)

Re: Keeps dropping calls with US add on

geopublic — Sun, 22 Dec 2019 17:19:50 GMT

@pauldv Others have been reporting similar problems. It appears that there is a problem with the addon, best to submit a ticket to PM asap.

Re: Keeps dropping calls with US add on

Staliger — Sun, 22 Dec 2019 19:11:53 GMT

@pauldv wrote:
Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk. I hear a series of beeps and then I lose the call. Has anyone else experienced this and is there a fix?

Many people face this issue. For now, better contact moderators - click the "?" in lower right side of the page to talk with moderator. Type 'contact moderator" then follow directions. The person may help you with your case within 48 hours.