topic Re: Money is on balance but can’t pay in Get Support

Money is on balance but can’t pay

ikivilev — Wed, 05 Jan 2022 13:39:24 GMT

My plan got expired today. I have just deposited a money to my account. Account shows balance correctly, but plan is still expired. Please fix.

Re: Money is on balance but can’t pay

Anonymous — Fri, 23 Aug 2019 17:28:34 GMT

@ikivilev wrote:
My plan got expired today. I have just deposited a money to my account. Account shows balance correctly, but plan is still expired. Please fix.

Are your services still working? If so then let it complete the renewal.

Re: Money is on balance but can’t pay

dabr — Fri, 23 Aug 2019 17:29:43 GMT

@ikivilev wrote:
My plan got expired today. I have just deposited a money to my account. Account shows balance correctly, but plan is still expired. Please fix.

Do see a button to reactivate when you log into your account, if so then click to activate your plan. You can also restart your phone and see if that helps.

Re: Money is on balance but can’t pay

ikivilev — Fri, 23 Aug 2019 17:43:16 GMT

I do see a button, it leads me to a payment form, where it asks for bank card or voucher. And it shows funds available as well.

Re: Money is on balance but can’t pay

ikivilev — Fri, 23 Aug 2019 17:44:38 GMT

Services are not working, I hoped to make it work again with the payment, but have no idea how to make my balance pay for it

Re: Money is on balance but can’t pay

Anonymous — Fri, 23 Aug 2019 17:45:41 GMT

@ikivilev wrote:
Services are not working, I hoped to make it work again with the payment, but have no idea how to make my balance pay for it

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

If something changes then maybe the first option afterwards again.

Re: Money is on balance but can’t pay

ikivilev — Fri, 23 Aug 2019 19:09:12 GMT

Suspend and Resume in Lost phone section worked for me! After that balance was applied and I reset the phone to get service back! Thanks for helping!

Re: Money is on balance but can’t pay

ChuckYeah — Fri, 23 Aug 2019 19:16:43 GMT

Does your account still show your $2 autopay reward? It has been rumoured that it may. That being said, $2 or services suspended, I would give up the 2 bucks!

Re: Money is on balance but can’t pay

dabr — Fri, 23 Aug 2019 19:20:50 GMT

@ChuckYeah wrote:
Does your account still show your $2 autopay reward? It has been rumoured that it may. That being said, $2 or services suspended, I would give up the 2 bucks!

That's a good question. I have read some posts mentioning losing autopay rewards after suspending and resuming your phone. Hopefully, OP will confirm if it happened or not.

Re: Money is on balance but can’t pay

ikivilev — Fri, 23 Aug 2019 19:54:58 GMT

No, I didn't enable autopay yet, so no $2 reward for me 🙂