topic Re: SIM card not accessable in Get Support

SIM card not accessable

Kateme — Wed, 05 Jan 2022 13:39:19 GMT

I have activated my SIM Card and registered, however when I put the PIN that I used to activate, the SIM card is not working and not accessable.

Re: SIM card not accessable

geopublic — Sun, 22 Dec 2019 06:06:19 GMT

@Kateme wrote:
I have activated my SIM Card and registered, however when I put the PIN that I used to activate, the SIM card is not working and not accessable.

@Kateme That is a different PIN and is used to access your account.

Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.

If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

Re: SIM card not accessable

Jb456 — Sun, 05 Apr 2020 05:56:34 GMT

Stay Safe!

Re: SIM card not accessable

computergeek541 — Sun, 22 Dec 2019 07:00:58 GMT

@Kateme wrote:
I have activated my SIM Card and registered, however when I put the PIN that I used to activate, the SIM card is not working and not accessable.

The account PIN that you chose whne you activated by your accont will never be asked for by your phone.

For future reference, the PIN for any new Public Mobile sim card is always 1234. However, I suspect, along with others, that your phone is probably locked to a different carrier, for which the sim card's PIN is useless for if the phone was asking for the SIM Network Unlock PIN.

Re: SIM card not accessable

marimacas — Sun, 22 Dec 2019 16:54:29 GMT

I think your phone is not unlocked from the previous carrier. Please ask them to unlock.

Re: SIM card not accessable

Staliger — Sun, 22 Dec 2019 19:20:44 GMT

@Kateme wrote:
I have activated my SIM Card and registered, however when I put the PIN that I used to activate, the SIM card is not working and not accessable.

It seems that you phone is not unlocked. Ask previous provider to unlock it.