topic Re: Is there anywhere a better $15 plan than PM in Get Support

Phone number not working

kas — Wed, 05 Jan 2022 13:39:07 GMT

I've changed my phone number because the previous one I had with public mobile was for someone else. When I'd call from another phone, my phone wouldn't ring and someone else's voicemail was on the other line. Now this new line is problematic as well because it's saying the number is not in service. I cannot call, text, or do anything with this number. I don't understand what's going on. Please help

Re: Phone number not working

Triguy — Fri, 23 Aug 2019 12:36:52 GMT

Has the new phone# ever worked ?

You may need to contact a moderator for assistance.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number not working

Triguy — Fri, 23 Aug 2019 13:06:45 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone.

Re: Phone number not working

ChuckYeah — Fri, 23 Aug 2019 13:47:20 GMT

Wow, that's frustrating. It couldn't be two improperly recycled numbers ( no sarcasm intended). I'd email the moderators and ask for a verified clean number. It may take a few days but it might be worth it in the long run.

Re: Phone number not working

kas — Fri, 23 Aug 2019 14:47:08 GMT

I've give that a try but the phone number is still not functioning.

Re: Phone number not working

kas — Fri, 23 Aug 2019 15:37:14 GMT

No it has not.

Re: Phone number not working

kas — Fri, 23 Aug 2019 15:37:57 GMT

Hopefully they get back to me soon

Re: Phone number not working

kas — Sun, 25 Aug 2019 00:20:13 GMT

Moderator team has gotten back to me and I'm still experiencing the exact same issue. Can anyone assist me?

Re: iPhone SE cannot use data

kas — Sun, 25 Aug 2019 18:14:36 GMT

Must be nice to just not have data. I can't text, call, and access data with my iPhone se. The moderator team has not assisted me and I have been paying for my plan. I don't know why this is so complicated.

Re: iPhone SE cannot use data

hairbag1 — Sun, 25 Aug 2019 03:17:21 GMT

@kas wrote:
Must be nice to just not have data. I can't text, call, and access data with my iPhone se. The moderator team has not assisted me and I have been paying for my plan. I don't know why this is so complicated.

Let's try to uncomplicate things for you. I'm assuming you got a sim card and activated it with a plan..correct ? Has it ever worked or did it just stop ? If this is for a new account..did you make sure your phone isn't blacklisted....there's a tool under Getting Started that will guide you to see if that phone is ok here. Try all the hints provided above and let us know whether or not you succeed in getting going.

Re: iPhone SE cannot use data

GinYVR — Sun, 25 Aug 2019 03:19:39 GMT

@kasPublic Mobile is the lowest tier provider in the Telus lineup. As such, the user is expected to have compatible phone and support pretty much is DIY. I would recommend you swap your SIM card with another phone to see if you can get data. If so, then it is a hardware problem you will need to go to Apple to get the problem rectified.

Re: iPhone SE cannot use data

kas — Sun, 25 Aug 2019 05:09:27 GMT

Hi,

I've tried the sim card in an Android device and the same issue persists. The phone number public mobile has provided me seems to be the issue but they are refusing to rectify it.

Re: iPhone SE cannot use data

kas — Sun, 25 Aug 2019 05:11:44 GMT

Hello, thank you for the reply. I've looked into the IMEI number for the phone and it's no problem. The first number worked but I clicked change numbers because when people called it, there was someone else's voicemail on there and it wouldn't even ring on my pjotne so that was problematic. Unfortunately I had no idea I'd have a phone number that'd be out of service next. It's been rough

Re: iPhone SE cannot use data

Dunkman — Sun, 25 Aug 2019 05:28:05 GMT

@kas

It looks like that it is a PM service issue since you tried the SIM card in two different phones. What did the moderators say to you? Can you change phone number again?

Maybe you can try the lost/stolen phone trick. It seems to reset your plan/SIM.

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.

Re: iPhone SE cannot use data

GinYVR — Sun, 25 Aug 2019 05:38:29 GMT

@kasIt sounds like there might be some miscommunication. Your phone number should not dictate whether or not you get data, as at Public Mobile service service is by the account number which is indexed by one's email (hence your email address can only be used once).

For phone numbers, at this stage the older phone exchanges eg 416 in Toronto or 604 in Vancouver, the numbers have been recycled, chances are someone had used it before. The only way you can get a number that is likely has not been used is to go to new exchanges like 289 for Toronto.

I would also recommend perhaps upgrading to Koodo postpaid, so at least there is a store / proper call centre that people can help you in a more hands on fashion.

Re: iPhone SE cannot use data

kas — Sun, 25 Aug 2019 12:38:00 GMT

I've tried that trick but to no avail. The moderator told me to remove the sim card and it should be fine when I put it back in. That was not the case. Still waiting on a new solution. I cannot change the number again, I've tried, it gives an error message

Re: iPhone SE cannot use data

kas — Sun, 25 Aug 2019 12:38:53 GMT

Hi,

The two numbers I've had were 289 numbers and weirdly both not mine. I don't understand why this is happening to me.

Re: 15$ Plan information

kas — Sun, 25 Aug 2019 16:16:30 GMT

I've purchased it months ago but the number I got has never worked. Can anyone help me with this plan?

Re: Is there anywhere a better $15 plan than PM

kas — Sun, 25 Aug 2019 16:17:15 GMT

I've purchased it months ago but the number I got has never worked. Can anyone help me with this plan?

Re: Is there anywhere a better $15 plan than PM

JackQuint — Sun, 25 Aug 2019 16:21:46 GMT

@kas I don't think you're helping yourself by jumping into threads like this with vague questions about your situation. You've done this in two or three other ones as well.

Post a new topic with exactly what your problem is with details about your phone, plan, etc and the good people around will definitely try and help.