topic Re: Autopay in Get Support

Autopay

darlicious — Wed, 05 Jan 2022 13:38:59 GMT

So how does auto pay work? Am I right to assume that unless you choose to pay your account with vouchers or another method your credit card will be billed on the due date?

Re: Autopay

ChuckYeah — Fri, 23 Aug 2019 09:10:03 GMT

You are correct? If you have a valid credit card on file and do nothing, your card will be billed for your plan amount, less any rewards you may have plus applicable taxes.

Re: Autopay

ChuckYeah — Fri, 23 Aug 2019 09:15:43 GMT

@darlicious @You can, if you like, add the required funds to your account manually and as long as you have a valid card on file and auto-pay selected, you will still get your auto-pay reward

If you use auto pay, expect your account to show suspended and/or expired at some point on your renewal day, if your service is still working, just leave it alone and it will complete by morning.

Re: Autopay

darlicious — Fri, 23 Aug 2019 09:23:44 GMT

So are you saying like other bills I should make the effort to pay it...to avoid the anxiety of not being 100% sure the account Is in good standing. Kind of like how I have "autopay" on my credit card at my bank to pay the minimum payment in case I don't make or forget to pay on the due date?

Re: Autopay

ChuckYeah — Fri, 23 Aug 2019 09:28:17 GMT

Sure. But system issues apparently are a lot less likely if you have the funds showing before the renewal.

Less headaches in general.

Re: Autopay

tsparkle21 — Fri, 23 Aug 2019 13:57:33 GMT

I don’t think that is how Auto-Pay works? As long as the registered credit card on the account is valid, then there shouldn’t be any reason to prepay or assume that the transaction will not go through. There should not be any service interruption either on the day that your current plan expires and when PM system charges your credit card for the next term service.

Re: Autopay

ChuckYeah — Fri, 23 Aug 2019 14:02:58 GMT

@tsparkle21 wrote:
I don’t think that is how Auto-Pay works? As long as the registered credit card on the account is valid, then there shouldn’t be any reason to prepay or assume that the transaction will not go through. There should not be any service interruption either on the day that your current plan expires and when PM system charges your credit card for the next term service.

That's true, yet many very experienced users still say they top up their account the week before. I don't but if I run into trouble I may start.

Either way, the goal is to get your account to renew. Since it takes available funds first, less chance of failure I'm sure is the premise.

Re: Autopay

Dylan3 — Fri, 23 Aug 2019 18:17:51 GMT

You set up a bank account the money would come from or a credit card and thats how autopay works

Re: Autopay

stonechucker — Fri, 23 Aug 2019 18:53:02 GMT

I've had very few issues with AutoPay. The only headaches I had were changing from a 30-day plan to a then available 90-day plan. In this case, the AutoPay took the right amount, but the system didn't switch the plan correctly. Moderators had to assist on that one.

I guess that was only 1 issue, however, I have paid ahead by a day or two when I know system maintenance is scheduled to happen overnight on my expiry date/start of next cycle.

As mentioned, as long as a valid payment card is setup, you'll get the $2 reward applied.

Re: Autopay

Btazaroo — Fri, 23 Aug 2019 20:17:27 GMT

How Autopay works is either in store when you create your public mobile account or online you have the option to subscribe to autopay.

Every month when your phone bill is due Public Mobile will automaticlly take the amount owed for the month renewing your plan. If you do not have the funds in your account nothing will come out and your plan will be halted until payed meaning there will be no charges or anything along those lines.

If you are not comfortable with Auto Pay there is also the option where you pay as you go manually making your payments every month. Personally I like Autopay because you get $2 off your phone bill every month and you don't have to worry about forgetting to pay your bill. 🙂

Re: Autopay

cmart1977 — Mon, 26 Aug 2019 02:14:48 GMT

I am on a plan with autopay and today when I tried to make a call I received a message saying my call couldn't be completed because I didn't have an active plan. The credit card I have on file was valid and had sifficient funds so there was no reason for this to happen. I logged into my account and it said account expired so I manually made a payment using ther same credit card I have hooked up for autopay and the payment went through and my phone started working again. Now when I check my online credit card statement I have been billed 3 times from public mobile for my monthly fee. Also I Unfortunately I missed an important call in the time that my account was incorrectly suspended. This is unacceptable to me and I will be swtiching to a different provider because of it.

Re: Autopay

iliketotalk — Mon, 26 Aug 2019 02:20:27 GMT

@cmart1977 hi you can contact a moderator here to assist you if you decide to leave remember to keep your account active till you port your number good luck https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autopay

cmart1977 — Mon, 26 Aug 2019 02:25:37 GMT

Thanks for the info. I contacted a moderator around 8 hours ago but have not yet received a response. I will defiinitely be swtiching to another provider since I need relaible phone service and apparently public mobile cannot provide this. Its too bad because up till now I was happy with the service and price but I won't risk this happeing again.

Re: Autopay

geopublic — Mon, 26 Aug 2019 02:41:42 GMT

@cmart1977 wrote:
I am on a plan with autopay and today when I tried to make a call I received a message saying my call couldn't be completed because I didn't have an active plan. The credit card I have on file was valid and had sifficient funds so there was no reason for this to happen. I logged into my account and it said account expired so I manually made a payment using ther same credit card I have hooked up for autopay and the payment went through and my phone started working again. Now when I check my online credit card statement I have been billed 3 times from public mobile for my monthly fee. Also I Unfortunately I missed an important call in the time that my account was incorrectly suspended. This is unacceptable to me and I will be swtiching to a different provider because of it.

@cmart1977 Sounds like something messed up during your plan renewal. If you access your selfserve and check your payment history you should be able to get a better idea of what happened. Also check your account balance it could be that the extra payments are currently in your account funds.

Re: Autopay

cmart1977 — Mon, 26 Aug 2019 03:25:45 GMT

My payment history shows that I have been charged a total of $65 today. My plan that I had on autopay was $23. The manual payment I made shoowed as being $25 on the public mobile site. My account balance says 0 and it says next payment of $23 due Sept 23.

Re: Autopay

geopublic — Mon, 26 Aug 2019 03:29:22 GMT

@cmart1977 wrote:
My payment history shows that I have been charged a total of $65 today. My plan that I had on autopay was $23. The manual payment I made shoowed as being $25 on the public mobile site. My account balance says 0 and it says next payment of $23 due Sept 23.

@cmart1977 In that case just wait for the moderator to respond they will credit back the extra payments and hopefully will explain what happened and prevent it from happening in the future.

Re: Autopay

Anonymous — Mon, 26 Aug 2019 03:34:57 GMT

@cmart1977 wrote:
My payment history shows that I have been charged a total of $65 today. My plan that I had on autopay was $23. The manual payment I made shoowed as being $25 on the public mobile site. My account balance says 0 and it says next payment of $23 due Sept 23.

Maybe you could post screen snips of your overview page and your recent payment history so that we might help you decipher what's going on. Blank out personal info of course.

Re: Autopay

rilava — Fri, 06 Sep 2019 21:30:13 GMT

I am getting an error when registering for autopay saying that my credit card could not be registered. Contact your bank. All my details are fine so I am not sure what is wrong with that. I used a Mastercard and then a Visa credicard. Both cases failed. Please help.

Re: Autopay

Jb456 — Fri, 06 Sep 2019 21:35:06 GMT

Double check how you enter billing address information for your CC. It has to match exactly what bank has.

Example

K4K 2H6.cant be any spaces

Re: Autopay

geopublic — Fri, 06 Sep 2019 21:33:14 GMT

@rilava wrote:
I am getting an error when registering for autopay saying that my credit card could not be registered. Contact your bank. All my details are fine so I am not sure what is wrong with that. I used a Mastercard and then a Visa credicard. Both cases failed. Please help.

@rilava

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

If you are still having issues best to contact Public directly.

Hope this helps!