topic Re: Activation failed in Get Support

Activation failed

phalko — Tue, 04 Jan 2022 18:03:47 GMT

Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created), nor can I try activating again (Invalid SIM). I setup 90-day auto-pay, yet the email says my next autopay date is Nov 1. Can someone take a look?

Re: Activation failed

deltatux — Tue, 25 Oct 2016 23:27:57 GMT

@phalko wrote:
Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created), nor can I try activating again (Invalid SIM). I setup 90-day auto-pay, yet the email says my next autopay date is Nov 1. Can someone take a look?

@phalko, sorry to see that you're having trouble. Let me see if I can direct some Public Mobile admins to help you here.

@Shazia_K, @Brooke_C, @Saray_O, & @Jeremy_M, may you please assist?

Hope this gets resolved soon!

Re: Activation failed

Luddite — Tue, 25 Oct 2016 23:57:32 GMT

@deltatux FYI a new procedure has been introduced to tag or private message moderators: tag or message just one (Shazia, Saray, or Mary). Someone is managing distribution to whichever moderator is available. Coverage is currently:

Mon-Thursday 9am(EST) to 9pm(EST) and

Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)

Re: Activation failed

Saray_O — Wed, 26 Oct 2016 00:10:40 GMT

Hi there @phalko

Welcome to Public Mobile!

Your account was not properly activated. I have activated it for you with the $120 promo plan! Your next plan renewal will be on January 23. Could you reboot your phone so it recognizes the change?

Could you also try creating your Self Serve account now?

Let me know how that goes 🙂

Re: Activation failed

Mcat — Thu, 27 Oct 2016 02:45:54 GMT

Hi @Saray_O

I'm having the same issue just now. I got the 404 error after I clicked Activate My Phone at the last step of activation. I entered all information, including my payment information. Can you please help me with the activation? Thanks!

Re: Activation failed

Shazia_K — Thu, 27 Oct 2016 13:17:10 GMT

Hello @Mcat,

Welcome to Public Mobile,

I'm sorry to hear about the activation issue,

Saray is not in today, can you send me a private message with your email address and SIM card #? I will help you out 😉

Thanks,

Shazia

Re: Activation failed

shoaibahmed — Sat, 29 Oct 2016 22:02:05 GMT

i am tring to port and activate my new sim got it yesterday and after porting window, i am getting this message

"Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assistance."

pleaes help

Re: Activation failed

Saray_O — Sun, 30 Oct 2016 17:07:36 GMT

Hey @shoaibahmed,

I'm sorry about that!

Could you send me your Public Mobile SIM card number through a private message? I will help you out 🙂

Re: Activation failed

shoaibahmed — Mon, 31 Oct 2016 20:17:47 GMT

thanks Saray, it worked yesterday but i am having issue with TEXT messge, i can send the message and some one can receive it but when they send me i am not receiving anything.

please help

Re: Activation failed

mackens — Mon, 31 Oct 2016 21:32:37 GMT

Hello

I also had a failed activation at last screen, today. Put in all my info and then it didn't work.

Can someone help?

thanks

Re: Activation failed

shoaibahmed — Tue, 01 Nov 2016 13:39:28 GMT

what you should do it only fill necessary Information (*) when you are activiting the SIM, it should be good to go.

let me know

Re: Activation failed

mafaldaboy — Thu, 03 Nov 2016 20:15:30 GMT

Hi, I have experienced the same issue; after porting my number I received an email confirming that the payment went through for the $120/90 days promo plan, and that my self serve account was created. However the screen says my activation failed and when I try to log into self serve, it says my login attempt failed. Thanks in advance!

Re: Activation failed

chrismclachlin — Thu, 03 Nov 2016 22:01:36 GMT

(moved to new message and deleted)

Re: Activation failed

70challenger — Tue, 08 Nov 2016 05:40:47 GMT

Same problem as others, signed up , got the email but activation failed. Please fix, I have two more to add and would like it to go smoothly. Thanks

Re: Activation failed

golion9522 — Wed, 09 Nov 2016 00:03:38 GMT

Hi, I tried to activate my SIM card and everything went well until the final page where I got an error. I signed up for autopay with date valued 12/01. I got an email saying it will be charged to my credit card. I cant log-in to self serve but I got an email saying I created an account. Can someone take a look?

Re: Activation failed

Saray_O — Wed, 09 Nov 2016 19:53:40 GMT

Hi there @golion9522,

I'm sorry about this

I see that your account got stuck in the "draft" phase, but I have activated it with the $120 promo plan. However, your port had to be submitted again because it did not go through. It should complete within the next 2.5 hours.

Let me know if you have any other questions!

Re: Activation failed

golion9522 — Wed, 09 Nov 2016 20:48:23 GMT

Thank you Saray,

I am trying to log in to my account with the information I had typed in when I was activating, but it doest not seem to be working.

Re: Activation failed

golion9522 — Wed, 09 Nov 2016 20:50:02 GMT

Oh nevermind; didn't realize I had to register the account to log-i haha 🙂

Re: Activation failed

shoaibahmed — Thu, 10 Nov 2016 14:54:52 GMT

there are 2 part of registration.

1- you can register your self with community anytime,

2- register to publicmobile site, you have to have PM activated or ported the number and than you can access your account.

hope this would help.

thanks

Re: Activation failed

Ullah — Fri, 11 Nov 2016 18:20:57 GMT