topic Re: New, no Wireless Internet? in Get Support

New, no Wireless Internet?

GryphonFeather — Wed, 05 Jan 2022 13:38:33 GMT

I'm not sure what I am doing wrong, if its me, but can someone let me know how long it should take to have internet service on the phone? Account is topped up, and the phone is active...

Re: New, no Wireless Internet?

Dunkgirl — Sat, 21 Dec 2019 18:14:37 GMT

@GryphonFeather wrote:
I'm not sure what I am doing wrong, if its me, but can someone let me know how long it should take to have internet service on the phone? Account is topped up, and the phone is active...

@GryphonFeather

No delays, it should be right away. Make sure the data is on, and you have data left in your self serve account overview. Most likely you need to update the APN settings/search for the network manually.

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Add a new APN and enter the Public Mobile details -->https://apn-canada.gishan.net/en/apn/public-mobile

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID

Re: New, no Wireless Internet?

geopublic — Sat, 21 Dec 2019 18:21:43 GMT

@GryphonFeather wrote:
I'm not sure what I am doing wrong, if its me, but can someone let me know how long it should take to have internet service on the phone? Account is topped up, and the phone is active...

@GryphonFeather Make sure data is turned on on your device.

Re: New, no Wireless Internet?

popping — Sat, 21 Dec 2019 18:22:47 GMT

@GryphonFeather wrote:
I'm not sure what I am doing wrong, if its me, but can someone let me know how long it should take to have internet service on the phone? Account is topped up, and the phone is active...

In order to get mobile data working, you need to setup APN on your phone. Try the easy procedure first.

Enable data and restart your phone to let PM SIM card to configure your APN automatically.

If you have a LG phone, you need to do a network reset before your data working again after changing provider.

Re: New, no Wireless Internet?

GryphonFeather — Sat, 21 Dec 2019 18:37:08 GMT

network reset?

Re: New, no Wireless Internet?

geopublic — Sat, 21 Dec 2019 18:39:13 GMT

@GryphonFeather wrote:
network reset?

@GryphonFeather Google how to do a network reset for your device.

Re: New, no Wireless Internet?

Daps — Sat, 21 Dec 2019 18:49:37 GMT

It's a known issue with lg phones. If resetting network settings doesn't work, then you need to do a factory reset.

Re: New, no Wireless Internet?

popping — Sat, 21 Dec 2019 19:28:21 GMT

@GryphonFeather wrote:
network reset?

Go to settings. Search for "reset". It will show you two links - one for network reset and other fatory reset. Click the network reset anf follow the prompt.

Which LG do you have?

Re: New, no Wireless Internet?

GryphonFeather — Sun, 22 Dec 2019 11:02:02 GMT

G4. Took the factory reset to get the phone to connect