topic Re: Cannot submit a ticket in Get Support

Cannot submit a ticket

alex198 — Wed, 05 Jan 2022 13:38:26 GMT

Hi,

I'm having issues with transferring my number to public mobile. When I try to submit a ticket with all the details, the "Submit ticket" button does not become active even though all the fields in the "Verify your identity" form are filled correctly. When I press the "Submit" button, nothing happens.

Re: Cannot submit a ticket

Ed404 — Sat, 21 Dec 2019 16:15:57 GMT

Try a different browser.

Re: Cannot submit a ticket

hairbag1 — Sat, 21 Dec 2019 16:17:25 GMT

Clear your cache files, try a different web browzer, use incognito mode. Welcome to PM.

Re: Cannot submit a ticket

Ed404 — Sat, 21 Dec 2019 16:19:14 GMT

@alex198 Remove that picture immediately, anyone can uncover the details of that image with Photoshop.

Re: Cannot submit a ticket

Daps — Sat, 21 Dec 2019 16:24:30 GMT

If you're having difficulty submitting a ticket, you may private message the moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot submit a ticket

alex198 — Sat, 21 Dec 2019 17:15:08 GMT

I tried Chrome and Firefox, tried private mode. But it didn't help.

Re: Cannot submit a ticket

popping — Sat, 21 Dec 2019 17:45:37 GMT

@alex198 wrote:
I tried Chrome and Firefox, tried private mode. But it didn't help.

IIRC, there is a tiny check box somewhere on the form you need to select it before the submit button is enabled.

Re: Cannot submit a ticket

pmmobile — Sat, 21 Dec 2019 18:05:40 GMT

@alex198 Hope you've managed to submit your ticket now. After the first tickey, if I have any issues, I normally go to my inbox and reply to one of the older messages and a moderator usually replies. I find this much simpler and easier than re-submitting a new ticket each time.

Re: Cannot submit a ticket

pmmobile — Sat, 21 Dec 2019 18:07:36 GMT

@alex198If you have an adblocker on firefox or chrome you may need to temporarily disable it if it is blocking the process from completing.. hope this helps!