topic Add on not working in Get Support

Add on not working

coolbeans — Wed, 05 Jan 2022 13:38:20 GMT

My new Us roaming talk and text 15 dollar add on isnt working. It got charged to my account but doesn't show up on my plan's add-ons. What do I do??

Re: Add on not working

ChuckYeah — Sat, 21 Dec 2019 15:29:26 GMT

Add ons are a two step process. If you've added the money, you still have to select the addon and purchase it.

Are you connected to T-Mobile or AT&T? Try to manually Select At&T and see what happenes.

Re: Add on not working

totalUser — Sat, 21 Dec 2019 15:39:20 GMT

What is your balance? Is the money still on the account? If yes please use it to purchase the add-on

If not please contact moderators

Once your add-on is listed you will be able to use it right away, it expires 10 days after purchase.

Don't forget to turn on roaming.

If you encounter problems using, try to manually switch between providers

Have a safe trip

Re: Add on not working

Daps — Sat, 21 Dec 2019 16:19:08 GMT

Found this post on how to purchase add-ons

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Add on not working

jellybeans — Sun, 22 Dec 2019 01:14:16 GMT

Same happened to me. There apparently is a current glitch in self serve. I contacted the mods, and the add -ons appear on their end. They just dont show up on self serve. It should work though despite it not showing up on "my plan and add-ons" as it shows your transaction for the add-on was successful.