topic Add ons in Get Support

Add ons

Peps — Wed, 05 Jan 2022 13:38:17 GMT

Just purchased an add on but do not see it in my account. How long till it’s activated?

Re: Add ons

Dunkgirl — Sat, 21 Dec 2019 14:45:53 GMT

@Peps wrote:
Just purchased an add on but do not see it in my account. How long till it’s activated?

@PepsAre you sure you purchased it, or did you just add funds to your account? It's a 2 step process and often the first step is the only one completed. Check to make sure- what is your account balance?

Re: Add ons

will13am — Sat, 21 Dec 2019 14:53:33 GMT

@Peps , here's an illustration of the 2 step process for add-on purchase.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

Re: Add ons

Kevinharms — Sat, 21 Dec 2019 16:09:19 GMT

Usually instant as far as I know, but as others have said, it is a two step process.

Re: Add ons

hairbag1 — Sat, 21 Dec 2019 16:15:45 GMT

@Kevinharms wrote:
Usually instant as far as I know, but as others have said, it is a two step process.

@Kevinharms...you're correct in that it'll be applied right away....IF...the customer did the purchase correctly. It's a recurring theme that some customers miss the second step, then come to the Community Forum for suggesstions to fix it.

Not sure why the process has to be so complicated but it is what it is.

Merry Christmas

Re: Add ons

Peps — Sun, 29 Dec 2019 14:18:40 GMT

Thank you. I did not do the second step but just as well because I got 400 minutes free for completing a survey. It’s all good.