https://productioncommunity.publicmobile.ca/t5/Get-Support/Top-up-issue/m-p/412191#M305058 <P>Best to edit out your phone number on this public forum. Had your plan expired? If so, you still need to activate the plan again. Does the $$ you put in show as Available Funds?</P><P>&nbsp;</P><P>Try restarting your phone.</P><P>&nbsp;</P><P>To edit out your number, click on the three dots at the top right and select Edit Reply.</P> Wed, 21 Aug 2019 22:55:00 GMT ChuckYeah 2019-08-21T22:55:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Top-up-issue/m-p/412188#M305057 <P>today I purchased a top up for my public mobile plan, entered it in and now it is telling me that&nbsp; it is active, but it will not let me call or text, and when I try to make calls it tells me I dont have a long distance add on. Please advise what is causing this issue, and how long it will take to fix.&nbsp;</P><P>&nbsp;</P><P>my number is&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>edited by computergeek541: info removed</P> Wed, 05 Jan 2022 13:38:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Top-up-issue/m-p/412188#M305057 Lucky101 2022-01-05T13:38:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Top-up-issue/m-p/412191#M305058 <P>Best to edit out your phone number on this public forum. Had your plan expired? If so, you still need to activate the plan again. Does the $$ you put in show as Available Funds?</P><P>&nbsp;</P><P>Try restarting your phone.</P><P>&nbsp;</P><P>To edit out your number, click on the three dots at the top right and select Edit Reply.</P> Wed, 21 Aug 2019 22:55:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Top-up-issue/m-p/412191#M305058 ChuckYeah 2019-08-21T22:55:00Z