topic Re: How does it work? in Get Support

How does it work?

waternlava — Wed, 05 Jan 2022 13:38:02 GMT

So, just to confirm, add-ons are carried over to the next month until completly used up but in-plan minutes and data disapear and renew every 30 days. Or are they carried over as well?

If someone could clarify things that would be great.

Thanks,

Daniel

Re: How does it work?

iliusfaisal — Fri, 20 Dec 2019 22:29:12 GMT

Holidays add-ons do not have any expiry date. It will be in your account till those are used up

Re: How does it work?

Dunkgirl — Fri, 20 Dec 2019 22:34:32 GMT

@waternlava wrote:
So, just to confirm, add-ons are carried over to the next month until completly used up but in-plan minutes and data disapear and renew every 30 days. Or are they carried over as well?
If someone could clarify things that would be great.
Thanks,
Daniel

@waternlavaYes you have it correct. Purchased / Bonus add-ons are good till used except in the case of timed add-ons that explicitly say so. Such as 10 day us roaming.

Re: How does it work?

Korth — Sat, 21 Dec 2019 02:20:26 GMT

Plan provisions (minutes, texts, data) renew each time you pre-pay the next 30 days of service. Unused minutes, texts, or data are lost.

Add-on provisions (minutes, data) remain attached to the account until they are fully consumed or the account is finally terminated. Partially used Add-ons keep carrying forward. Fully used Add-ons drop off the list. You can always logon to your Self-Serve to see what you've got left.

Plan provisions are always used first, Add-on provisions are only used when no Plan provisions are available. You don't have to buy Add-ons and you don't have to pay for them each month (unless, of course, you keep using them up).

The only exception is US Roaming Add-ons. Purchasing and activation is a two-step process, but they become active immediately and they expire after ten days - whether you use the or not - they can't be paused/suspended/resumed, there's some restrictions for how multiple US Roaming Add-ons can be combined, and they can't be stockpiled in advance.