topic Re: locked out off my account . in Get Support

Lost sim card

David6 — Wed, 05 Jan 2022 13:37:37 GMT

I lost my sim card

edited by computergeek541: phone number removed

Re: locked out off my account .

Anonymous — Fri, 20 Dec 2019 04:13:16 GMT

@David6 wrote:
I lost my sim card xxxxxxxx

Have you tried the Forgot your password? link? If you have then maybe you need to wait about an hour.

Or clear cache/site cookies, or a different browser, or using incognito/privacy mode.

Re: Lost sim card

computergeek541 — Fri, 20 Dec 2019 04:08:16 GMT

@David6

Please do not post informaiton such as your phone number. I've removed that and also created a seperate thread for your concern.

You should log into your account at selfserve.publicmobile.ca and report your phone as lost/stolten. After you've purchased a replacement sim card, you can assign your service to that new sim card.