topic Re: Payment just disappeared in Get Support

Payment just disappeared

Doomfist — Wed, 05 Jan 2022 13:37:34 GMT

So i used my debit visa to pay and it took money from mu bank account but nothing showed up for money on public mobile. My money litterally went nowhere. Please please please

Re: Payment just disappeared

Triguy — Wed, 21 Aug 2019 11:57:05 GMT

When you log into your self serve account - does your status show active or suspended ?

Do you still have service ?

If you still have problems then message a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment just disappeared

Dunkman — Wed, 21 Aug 2019 12:20:30 GMT

@Doomfist

Maybe screenshot your payment history page. Omit any personal information. That might help determine what happened with your money.

Re: Payment just disappeared

will13am — Wed, 21 Aug 2019 12:21:23 GMT

@Doomfist, check the payment history in your self serve account to see if it matches your banking records.