topic Re: Unable to make or receive call and send or receive messages in Get Support

Unable to make or receive call and send or receive messages

jhenri — Wed, 05 Jan 2022 13:37:30 GMT

Hello,

My daughter's phone's payment plane just got renewed today and she cannot make or receive calls. Also, she cannot send or receive a text. Need to address them as soon as possible.

Thanks!

Re: Unable to make or receive call and send or receive messages

nnwin — Fri, 20 Dec 2019 03:27:47 GMT

I have the same problem. My plan got renewed today and received the confirmation. But I still can't make or receive call. I was told my plan didn't have long distance add-on.and call to *611. PM should fix this problem asap.

Re: Unable to make or receive call and send or receive messages

Gatien13 — Fri, 20 Dec 2019 03:28:50 GMT

have you tried to close and open again the phone ? Do you see if the sim card is working ?

Re: Unable to make or receive call and send or receive messages

popping — Fri, 20 Dec 2019 03:29:36 GMT

@jhenri wrote:
Hello,

My daughter's phone's payment plane just got renewed today and she cannot make or receive calls. Also, she cannot send or receive a text. Need to address them as soon as possible.

Thanks!

If her account status is active, her account may not be provisioned collectly. Adding $1 to her account may trigger PM server to prividion her account again.

Re: Unable to make or receive call and send or receive messages

hairbag1 — Fri, 20 Dec 2019 03:31:11 GMT

@nnwin wrote:
I have the same problem. My plan got renewed today and received the confirmation. But I still can't make or receive call. I was told my plan didn't have long distance add-on.and call to *611. PM should fix this problem asap.

There's been several posts with this same complaint...wonder if there's a PM problem today. Try adding $1 to your account. Try cycling phone off / on. Click on the ? in lower right side of page to start process of moderator assistance. Type "contact human", the click on 'contact moderators".

Re: Unable to make or receive call and send or receive messages

jhenri — Fri, 20 Dec 2019 03:33:40 GMT

yes that is the issue. I send a message to Mod team. Waiting on their response.

Thanks for your response!

Re: Unable to make or receive call and send or receive messages

jhenri — Fri, 20 Dec 2019 03:42:18 GMT

Adding $1 didn't help, unfortunately.

Re: Unable to make or receive call and send or receive messages

jhenri — Fri, 20 Dec 2019 04:20:28 GMT

MOD team fixed the issue. Thanks everyone for the response!

Re: Unable to make or receive call and send or receive messages

Daps — Fri, 20 Dec 2019 20:37:11 GMT

Thanks for your feedback. Elapsed time from your first post up to your last post is 1 hour.

Was this really resolved within one hour? If so, that's pretty impressive!