topic Re: response from Moderator Team in Get Support

response from Moderator Team

shindent — Wed, 05 Jan 2022 13:37:22 GMT

I sent a private message to moderator team yesterday, but I didn't get any answer or response. So, I'm wondering how long I should wait for their response. The resolution of the problem is urgent for me because I wanna return to previous phone number due to a wrong number change(I made a mistake to change phone number twice under the same account, so I cann't get back my previous number to be needed) Is there anyone to help me?

Re: response from Moderator Team

GinYVR — Wed, 21 Aug 2019 00:06:00 GMT

@shindent48 hours + is the usual turn around time for moderators.

Re: response from Moderator Team

dabr — Wed, 21 Aug 2019 18:05:54 GMT

@shindent wrote:
I sent a private message to moderator team yesterday, but I didn't get any answer or response. So, I'm wondering how long I should wait for their response. The resolution of the problem is urgent for me because I wanna return to previous phone number due to a wrong number change(I made a mistake to change phone number twice under the same account, so I cann't get back my previous number to be needed) Is there anyone to help me?

Usually you're allowed to change your number only once every 30 days. I'm not sure if the number you want back will still be available because someone may already have been assigned that number. You could try phoning that number and see if anyone answers, if someone does then you won't be able to retrieve it.

Hopefully, the moderators will get in touch soon. Good luck.

Re: response from Moderator Team

toxicfire — Wed, 21 Aug 2019 01:12:27 GMT

@shindent moderator team wait is approx 48 hours.

could be sooner could be longer so hang in there you will get a reply

Re: response from Moderator Team

mimmo — Wed, 21 Aug 2019 01:51:57 GMT

@dabr @@You can port in as much as you want. You can only change (select a new number every cycle)

If a number is released I believe there is a 90 wait period before it can be resigned. And the number will go back to the original provider.

Re: response from Moderator Team

GinYVR — Wed, 21 Aug 2019 02:39:10 GMT

@mimmo @dabr I believe you can change number once every 30 days. As for the original number it goes back to the owner/provider of the Central Office where the number came from. eg 416 216 1234 the 216 CO code belongs to Bell.. No matter how many provider you ported the number with, if you loose that number, it goes back to Bell. Bell can elect not to release that number for service.. it is up to them.

Re: response from Moderator Team

mimmo — Wed, 21 Aug 2019 02:42:36 GMT

@GinYVR when you say change number are you combining porting in and getting assigned a number from PM in the same 1 time every 30 days?

Re: response from Moderator Team

GinYVR — Wed, 21 Aug 2019 02:45:41 GMT

@mimmoI meant once you have your account setup.. you can change your # every 30 days. I don't think porting in a number counts as a number change, but picking from Telus number pool does.

Re: response from Moderator Team

mimmo — Wed, 21 Aug 2019 02:49:37 GMT

@GinYVR ok thats basically what i said in my first post. "number change" can be confusing if not differenciated between porting in and getting assigned a number, as they are both in essence changing numbers.

Re: response from Moderator Team

dabr — Wed, 21 Aug 2019 05:08:14 GMT

@mimmo and @GinYVR thanks for the reminder about the 90 day window before a number can be recycled back into circulation. Must admit I just forgot about it.