topic long distance calls in Get Support

long distance calls

Maddog1950 — Wed, 05 Jan 2022 13:36:49 GMT

I have autopay plan with unlimited long distance and text...the plan was renewed yesterday and now I can't make any calls

Re: long distance calls

totalUser — Thu, 19 Dec 2019 17:43:28 GMT

Can You login to your self-serve and check the status?

Re: long distance calls

Triguy — Thu, 19 Dec 2019 17:43:30 GMT

Try rebooting your phone.

You could try the following but there is the potential to lose any rewards. Try the lost/stolen feature. You could potentially lose any rewards. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. Also try adding a $1 payment. if you still have problems then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: long distance calls

will13am — Thu, 19 Dec 2019 17:46:31 GMT

@Maddog1950 , please take a look at your account to confirm that the status is active. There's was another customer reporting issues with renewal. Anyway, is your account is active and payment taken, I suggest contacting the moderator team and have them reset the account. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: long distance calls

totalUser — Thu, 19 Dec 2019 17:45:57 GMT

Is there a renew button you can press?

Should restart the phone after.

If it still doesn't work out tells you that you have enough on account, try topping up with $1. Then restart again

Re: long distance calls

will13am — Thu, 19 Dec 2019 17:50:00 GMT

@Triguy wrote:
Try rebooting your phone.
You could try the following but there is the potential to lose any rewards. Try the lost/stolen feature. You could potentially lose any rewards. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. Also try adding a $1 payment. if you still have problems then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Please don't suggest lost phone toggle. Listing rewards is guaranteed. The workarounds are all about not having to contact the moderators. This will ensure a need to contact them to fix the rewards and the toggle might not work. So two moderator interactions when one will do.