topic Re: Unregistered SIM following activation and number says out of service in Get Support

Unregistered SIM following activation and number says out of service

ddolan — Tue, 04 Jan 2022 18:03:28 GMT

I got my number ported yesterday Oct, 20th, was working as of 3pm with no issues until today until 11am. on the 21st. When i call my cell number it says the number is out of service. The phone itself says unregistered SIM. The account was setup on the 90 day term so no chane it has expired.

I have email PM but thought i would see if anyone had any suggestions here other than reseeding SIM and reboots.

Re: Unregistered SIM following activation and number says out of service

imcphers — Sat, 22 Oct 2016 02:13:39 GMT

Hi @ddolan

That is very strange - assuming that you have already tried the SIM re-install and reboot based on your comments.

Make sure you send a PM to the moderators @Mary_M, @Shazia_K and @Saray_O so they can check into your situation first thing tomorrow.

Ian

Re: Unregistered SIM following activation and number says out of service

ddolan — Sat, 22 Oct 2016 02:18:33 GMT

Sent email into PM already but will do to the moderators too...They had some difficulty with the porting so i am suspecting it is something related to that as i was getting similar problems during the port issue. Thanks for reply. much appreciated.

Re: Unregistered SIM following activation and number says out of service

daredogg — Sat, 22 Oct 2016 11:23:49 GMT

@ddolan Most of us here in the Community can atest to faster service by posting something here, so you've come to the right place. One of the moderators will be in by 9:00 am (EST). I'm sure they'll be able to help you, and get your service restored. Like you think, it may have to do with the porting of your number.

Re: Unregistered SIM following activation and number says out of service

Mary_M — Sat, 22 Oct 2016 13:04:40 GMT

Good morning @ddolan

Thank you for reaching out to us !

Was an agent able to help you via our email support ? If they already raised a ticket, we will need for the back-end team to rectify.

Please confirm 🙂

Mary

Re: Unregistered SIM following activation and number says out of service

ddolan — Sat, 22 Oct 2016 13:10:37 GMT

Good morning. I haven't received any word from email support yet. I had this problem initially after porting the number and telus tech support texted me it was resolved. Worked great for about half the day and now back to unregistered SIM

Re: Unregistered SIM following activation and number says out of service

Mary_M — Sat, 22 Oct 2016 13:16:04 GMT

Hey @ddolan

Thank you for your reply !

Can you please private message me your phone number? I'll look into this for you 🙂

Cheers,

Mary

Re: Unregistered SIM following activation and number says out of service

mjs — Sat, 22 Oct 2016 13:37:44 GMT

Hi Mary_M,

How do I view my private msgs?

Re: Unregistered SIM following activation and number says out of service

Mary_M — Sat, 22 Oct 2016 13:44:07 GMT

Click on the Community main page, and to the right you will have the small mailbox icon. Click on it, and you will access your messages 🙂 @mjs

Mary

Re: Unregistered SIM following activation and number says out of service

ddolan — Sat, 22 Oct 2016 14:40:39 GMT

Thanks Mary for resolving the problem after sending the requested information. Much appreciated.

Re: Unregistered SIM following activation and number says out of service

Luddite — Sat, 22 Oct 2016 16:30:15 GMT

@imcphers @daredogg @srlawren @imm1304 @ute1978 @Rockdaddy22 @JaK @NDesai @stonechucker @Ionut @Chaos_Scorpio @neo911 @kav2001c @makkahn28

The contact procedure has been updated Mods' procedures and we now only need to tag or private message one to reach all. Apologies for missing any regular contributor and misleading you all.

Re: Unregistered SIM following activation and number says out of service

imcphers — Sat, 22 Oct 2016 16:48:55 GMT

@Luddite

Read the post this morning - very clear on how the tagging works now - much improved.

Still not sure about the PM - I know Jeremy mentions once that sending a PM to one moderator will be seen by all - but the post mostly focused on the tagging element.

@Jeremy_M can you confirm that sending a PM to one moderator will be seen by all moderators?

Ian

Re: Unregistered SIM following activation and number says out of service

imcphers — Sat, 22 Oct 2016 16:50:11 GMT

Read the post this morning - very clear on how the tagging works now - much improved.

Still not sure about the PM - I know Jeremy mentions once that sending a PM to one moderator will be seen by all - but the post mostly focused on the tagging element.

@Jeremy_M can you confirm that sending a PM to one moderator will be seen by all moderators?

Ian

Re: Unregistered SIM following activation and number says out of service

NDesai — Sat, 22 Oct 2016 17:09:52 GMT

@Luddite I don't think tagging one will send notification to all. What Jeremy might meant is that whoever is online and see the post with the tag will know it by actually viewing the post, but not through notification. If that was possible, they would rather have one @PM_staff account or something like that, so we all would tag one to reach all.

Re: Unregistered SIM following activation and number says out of service

Luddite — Sat, 22 Oct 2016 17:20:06 GMT

@NDesai Quoting Jeremy: "Regardless of who you tag, your question goes into a pool of questions that is distributed to all of our Moderators. This takes all the guesswork out of the process and means that as long as you are tagging or private messaging at least one of the Moderators, you will get a response."

Re: Unregistered SIM following activation and number says out of service

NDesai — Sat, 22 Oct 2016 17:29:01 GMT

Well, i suggest them to make one single account just for tagging purpose and do exactly that. Otherwise, mods will know which users likes to tag who lol

Re: Unregistered SIM following activation and number says out of service

neo911 — Sat, 22 Oct 2016 18:30:16 GMT

Thanks a lot @Luddite for tagging me.

I might have missed this important post since was busy with work.

Great work by @Jeremy_M for spelling out the process and mentioning the timings. Even I was confused as to which moderator to contact and when. But now everything is crystal clear to understand.

Re: Unregistered SIM following activation and number says out of service

Ionut — Sat, 22 Oct 2016 18:40:23 GMT

@Luddite thanks for tagging me. I appreciate that:)

Re: Unregistered SIM following activation and number says out of service

Jeremy_M — Mon, 24 Oct 2016 13:07:12 GMT

@imcphers

@imcphers wrote:

@Jeremy_M can you confirm that sending a PM to one moderator will be seen by all moderators?

Ian

That is correct 🙂

Re: Unregistered SIM following activation and number says out of service

SteveMe — Sun, 09 Jun 2019 06:36:38 GMT