topic Re: Phone number not recognized in Get Support

Phone number not recognized

Adelhosseini — Wed, 05 Jan 2022 13:36:33 GMT

I'm using public mobile for a couple of days. When I want to enter my number in my google account the phone number not recognized and it said "please insert a valid number".

I also have problems with my paypal account. The couldn't receive confirmation message when i put my phone number.

can enyone help me please?

Re: Phone number not recognized

cavemantoronto — Thu, 19 Dec 2019 04:28:30 GMT

@Adelhosseini wrote:
I'm using public mobile for a couple of days. When I want to enter my number in my google account the phone number not recognized and it said "please insert a valid number".
I also have problems with my paypal account. The couldn't receive confirmation message when i put my phone number.
can enyone help me please?

Only Google can help. They don't have all proper numbers programmed in. You can also change number to a different number and area code but you'll lose current number.

Re: Phone number not recognized

Adelhosseini — Thu, 19 Dec 2019 04:30:17 GMT

Thanks for your quick reply.

what about paypal confirmation message?

Re: Phone number not recognized

cavemantoronto — Thu, 19 Dec 2019 04:35:35 GMT

@Adelhosseini wrote:
Thanks for your quick reply.
what about paypal confirmation message?

I don't think Paypal verification texts work at Public.

Re: Phone number not recognized

geopublic — Thu, 19 Dec 2019 04:55:06 GMT

@Adelhosseini wrote:
I'm using public mobile for a couple of days. When I want to enter my number in my google account the phone number not recognized and it said "please insert a valid number".
I also have problems with my paypal account. The couldn't receive confirmation message when i put my phone number.
can enyone help me please?

@Adelhosseini Since you just ported your number from another provider you need to wait for 48 hours before 2FA will work again

Re: Phone number not recognized

geopublic — Thu, 19 Dec 2019 04:55:45 GMT

@cavemantoronto wrote:
@Adelhosseini wrote:
Thanks for your quick reply.
what about paypal confirmation message?
I don't think Paypal verification texts work at Public.

Works for me. 🙂

Re: Phone number not recognized

kurtivan-03 — Sat, 04 Jan 2020 17:29:50 GMT

I'm using public mobile for a couple of days. When I want to enter my number in my google account the phone number not recognized and it said "please insert a valid number".

I also have problems with my CIBC account also. I couldn't receive confirmation message when i put my phone number.

can enyone help me please?

Re: Phone number not recognized

Jb456 — Sat, 04 Jan 2020 17:32:24 GMT

@kurtivan-03 wrote:
I'm using public mobile for a couple of days. When I want to enter my number in my google account the phone number not recognized and it said "please insert a valid number".
I also have problems with my CIBC account also. I couldn't receive confirmation message when i put my phone number.
can enyone help me please?

672 area code by chance?

Regardless of the area code. You'd have to contact the companies you're having issues with. They need to update there system database with the area code.

Re: Phone number not recognized

geopublic — Sat, 04 Jan 2020 18:07:24 GMT

@kurtivan-03 Did you port your number over from another provider when you signed up with PM? If yes, then you need to wait for at least 48 hours before 2FA will work again. This is a security measure that some firms have implemented to protect against SIMjacking.

Re: Phone number not recognized

Master2001 — Sat, 04 Jan 2020 18:09:17 GMT

@geopublic a écrit :
@cavemantoronto wrote:
@Adelhosseini wrote:
Thanks for your quick reply.
what about paypal confirmation message?
I don't think
Works for me. 🙂

PayPal verification texts works also for me.

Re: Phone number not recognized

Adelhosseini — Sat, 04 Jan 2020 18:14:49 GMT

If your number's area code is 672, the fastest resolution for you is to change your number.

I had the same problem and I change my number to 236 area code and all problem resolved.

You can change your number online, use your self serve account and after changing your number restart tour phone.

Re: Phone number not recognized

AmaMasxw1 — Sat, 26 Dec 2020 00:13:03 GMT

I'm having rhe exact same problem with my numbers as well VERY FRUSTRATING!!!

Re: Phone number not recognized

Nezgar — Mon, 28 Dec 2020 04:45:59 GMT

@AmaMasxw1 wrote:
I'm having the exact same problem with my numbers as well VERY FRUSTRATING!!!

Which area code? Do you also have a number in the previously suspected 672 area code?

If so, if you can provide a hint as to your area there may be other cities in the same local calling area we might be able to help you find a number from one of the "older" area codes...