topic Re: Free Holiday 400 intl minutes don't work in Get Support

Free Holiday 400 intl minutes don't work

Alex71 — Wed, 05 Jan 2022 13:36:27 GMT

Hey,

I added the one time holiday package (1GB and 400 intl minutes) for myself and separately for my wife.

While the data seems to be working fine (consumed some of it), every time I try to dial an international number I get an automated message that talk Is not included in my plan. The same happens when I try to do it from my wife's phone

Any ideas?

Thanks

Re: Free Holiday 400 intl minutes don't work

ChuckYeah — Thu, 19 Dec 2019 02:46:22 GMT

@Alex71 Do you have a data only plan?

Re: Free Holiday 400 intl minutes don't work

Ed404 — Thu, 19 Dec 2019 02:49:23 GMT

Which country are you trying to the call? Not every country is included.

Re: Free Holiday 400 intl minutes don't work

ChuckYeah — Thu, 19 Dec 2019 02:53:55 GMT

@Ed404 wrote:
Which country are you trying to the call? Not every country is included.

Intl long distance Add-On included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Re: Free Holiday 400 intl minutes don't work

darlicious — Thu, 19 Dec 2019 02:54:08 GMT

@Alex71 These are the included countries for the add on:

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Re: Free Holiday 400 intl minutes don't work

Dunkman — Thu, 19 Dec 2019 02:54:42 GMT

@Alex71

The following countries are covered:

Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Re: Free Holiday 400 intl minutes don't work

darlicious — Thu, 19 Dec 2019 02:56:05 GMT

@ChuckYeah ninja'd by 12 seconds

Re: Free Holiday 400 intl minutes don't work

sunflowershine — Thu, 19 Dec 2019 03:11:17 GMT

@Alex71 You may need to review "My Account" and see if you have the Long Distance plan on the overview pay. You have to press Purchase Plan after select the bonus plans on Add-on page.

Re: Free Holiday 400 intl minutes don't work

ChuckYeah — Thu, 19 Dec 2019 10:31:57 GMT

@darlicious wrote:
@ChuckYeah ninja'd by 12 seconds

As usual, great minds think alike! @darlicious !

Re: Free Holiday 400 intl minutes don't work

Lkwinaust — Fri, 20 Dec 2019 06:24:13 GMT

I've just read this post sup I guess I can't call Australia, why not???????

Re: Free Holiday 400 intl minutes don't work

Shuver — Fri, 20 Dec 2019 08:33:37 GMT

Not on the list. I assume PM has negotiated or can work with the rates for countries listed. Similarly they have excluded some US area codes serviced by some small unique telcos.

(6) US Roaming Talk Add-Ons require a Talk plan. Calls made to numbers starting with the following six-digit combinations are not included in U.S. Roaming talk Add-Ons or U.S. calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726. Intl long distance Add-On included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela. Calls must originate from Canada.