topic Re: Invalid voucher in Get Support

Invalid voucher

eastcoastguy — Wed, 05 Jan 2022 13:35:56 GMT

Hello,

I purchased 3 x $20 vouchers for account top up but only one works. Have tried to add through account top up and through *611. They were purchased as one transaction at a Superstore in July.

Re: Invalid voucher

hairbag1 — Sun, 18 Aug 2019 15:02:59 GMT

If you got them at Superstore, then take them back for refund or replace.

Good luck.

Re: Invalid voucher

iliketotalk — Sun, 18 Aug 2019 15:05:44 GMT

@eastcoastguy hi wait an hour an reboot you computor than try again the system is very finicky I have also got some at superstore before same thing if that doesnt work contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invalid voucher

Anonymous — Sun, 18 Aug 2019 15:12:32 GMT

@iliketotalk wrote:
@eastcoastguy hi wait an hour an reboot you computor than try again the system is very finicky I have also got some at superstore before same thing if that doesnt work contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

He's already waited more than an hour 🙂

Edit: wait a sec...maybe you mean wait a period of time between each voucher code submission. Good idea. Although really 611 should have worked.

Re: Invalid voucher

eastcoastguy — Sun, 18 Aug 2019 15:16:34 GMT

@hairbag1 I’m fairly confident that the problem is a PM one, not a Superstore one, not to mention that all vouchers when purchased are non refundable.

Re: Invalid voucher

eastcoastguy — Sun, 18 Aug 2019 15:18:29 GMT

@Anonymous I have tried over several days and by several devices to add the vouchers with no success. But thanks for the input

Re: Invalid voucher

Anonymous — Sun, 18 Aug 2019 15:20:22 GMT

@eastcoastguy wrote:
@Anonymous I have tried over several days and by several devices to add the vouchers with no success. But thanks for the input

Sorry. I was directing my comment more towards iliketotalk. You need the moderators to intervene.

Re: Invalid voucher

geopublic — Sun, 18 Aug 2019 15:27:43 GMT

@eastcoastguy wrote:
@hairbag1 I’m fairly confident that the problem is a PM one, not a Superstore one, not to mention that all vouchers when purchased are non refundable.

@eastcoastguy PM was experiencing major problems with voucher activation so your best bet to resolve this is to message the moderator team with the two problem voucher PIN s and they should be able to add them to your account.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Invalid voucher

hairbag1 — Sun, 18 Aug 2019 15:28:46 GMT

I figured since he gottem at SS then they'd refund. My err.

Re: Invalid voucher

jluong9 — Mon, 19 Aug 2019 06:39:36 GMT

I had the same problem recently where my vouchers didn't register when I called the 611 or tried to do it online.

Best solution would be to contact the moderator team and send pics of your voucher to them. They will be able to manually add the balance onto your account after.

Re: Invalid voucher

eastcoastguy — Mon, 19 Aug 2019 11:44:01 GMT

Thanks @jluong9 that’s what I had to do, just waiting for a reply back. I would rather use vouchers than give credit card info as I’m not sure how secure the site is. If PayPal was an option, it would be better.

Re: Invalid voucher

Anonymous — Mon, 19 Aug 2019 13:42:22 GMT

@eastcoastguy wrote:
Thanks @jluong9 that’s what I had to do, just waiting for a reply back. I would rather use vouchers than give credit card info as I’m not sure how secure the site is. If PayPal was an option, it would be better.

@eastcoastguy

I use one of those prepaid "credit" card gift cards to satisfy the autopay reward. You can still manually top up by voucher if you like or whittle down the prepaid of the card. Heck...you could have zero balance left on the card and you can still get the reward.

It's odd that Paypal is an option for buying a SIM but not paying for services.

Re: Invalid voucher

geopublic — Mon, 19 Aug 2019 14:27:24 GMT

@eastcoastguy wrote:
Thanks @jluong9 that’s what I had to do, just waiting for a reply back. I would rather use vouchers than give credit card info as I’m not sure how secure the site is. If PayPal was an option, it would be better.

@eastcoastguy Paypal is an option of you use recharge.com to purchase vouchers.

Re: Invalid voucher

eastcoastguy — Mon, 19 Aug 2019 22:15:07 GMT

@geopublic I had no idea, that’s a great idea. Thank you

Re: Invalid voucher

eastcoastguy — Mon, 19 Aug 2019 22:27:56 GMT

@Anonymous @That’s a good tip re: using prepaid credit card for autopay. I will try that.

Re: Invalid voucher

Anonymous — Mon, 19 Aug 2019 23:24:29 GMT

@eastcoastguy

Vanilla brand. Not their sister brand MyVanilla.

RobertQc knows that a Canada Post card works too.

Re: Invalid voucher

RobertQc — Tue, 27 Aug 2019 22:43:59 GMT

@Anonymous wrote:
@eastcoastguy
Vanilla brand. Not their sister brand MyVanilla.
RobertQc knows that a Canada Post card works too.

@Anonymous That is correct, works great for me.

Re: Invalid voucher

Dylan3 — Tue, 27 Aug 2019 22:50:42 GMT

You could try to return the two that arent working and try and get a refund or contact the moderation team and maybe they could help you out

Good Luck!