topic Re: Auto pay credit card info changed in Get Support

Auto pay credit card info changed

melchen2001 — Wed, 05 Jan 2022 13:35:53 GMT

I just received a new credit card with same number but different expiring date and code on the back of card. Do I need to tell public mobile this? I tired to do it through my account but didn't change.

Can someone help? thanks a lot

Re: Auto pay credit card info changed

RossN — Sun, 18 Aug 2019 13:17:08 GMT

@melchen2001 hi yes you need to go into your self serve account and delete old card and put new one in its place under manage my card

Re: Auto pay credit card info changed

ChuckYeah — Sun, 18 Aug 2019 13:21:55 GMT

Here's a quick set of directions from @sandpublic .

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/How-to-change-credit-card-in-autopay/m-p/342549/highlight/true#M26022

Re: Auto pay credit card info changed

ChuckYeah — Sun, 18 Aug 2019 13:23:40 GMT

@ChuckYeah wrote:
Here's a quick set of directions from @sandpublic .

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/How-to-change-credit-card-in-autopay/m-p/342549/highlight/true#M26022

Change the expiry date and your three digit code on the back of the card, I think.

Re: Auto pay credit card info changed

Dunkman — Sun, 18 Aug 2019 14:29:04 GMT

@melchen2001

If the above suggestions don't work, the website is finicky at times. You could try a different web brwoser, clearing cache or incognito mode.

Re: Auto pay credit card info changed

TeresaReid — Sun, 31 May 2020 12:31:03 GMT

Having the same issue with new credit card info but my phones will not reactivate

Re: Auto pay credit card info changed

darlicious — Sun, 31 May 2020 12:54:31 GMT

@TeresaReid

Was your renewal overnight? Are there enough funds in the account and it won't reactivate? Or do you need to update the card info first?

Re: Auto pay credit card info changed

darlicious — Sun, 31 May 2020 13:03:17 GMT

@TeresaReid

To update your card info clear your browser, open only one tab in secret/incognito mode using firefox, chrome or safari. Go to the payment page. Scroll down to the bottom of the page to "manage card". Click on it. You'll see "remove card" and "replace card". I prefer to use replace card. Enter your billing information using ALL CAPS. Once updated make a payment and reactivate if necessary. Reboot phone. If it wont take payment try to do this thru 611.

Re: Auto pay credit card info changed

betty2 — Tue, 17 Nov 2020 21:24:21 GMT

i get so stressed trying to get help on this public mobile

Re: Auto pay credit card info changed

kb_mv — Tue, 17 Nov 2020 21:27:22 GMT

@betty2 wrote:
i get so stressed trying to get help on this public mobile

@betty2 How so? You posted a question in another thread and the reply came in a matter of minutes.

Re: Auto pay credit card info changed

JoyLuck — Tue, 17 Nov 2020 21:27:26 GMT

@betty2 wrote:
i get so stressed trying to get help on this public mobile

See your post here:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/now-do-i-change-my-credit-card-number/m-p/616221#M55383