topic Re: PM should update their coverage map in Get Support

PM should update their coverage map

kelvarnsen — Wed, 05 Jan 2022 13:35:37 GMT

So I was in Arctic Bay Nunavut yesterday. According to the coverage map on the PM site I should have had no service, but I actually had 3 bars. I sent my wife a text and checked my email.

Re: PM should update their coverage map

RossN — Sat, 17 Aug 2019 15:50:36 GMT

@kelvarnsenthat's great that you could send a message I am sure they are constantly updating their maps

Re: PM should update their coverage map

mimmo — Sat, 17 Aug 2019 15:52:09 GMT

Happy surprises are nice 🙂

Telus bell Koodo and vigin all use the same towers. Do their maps show coverage?

There are many things that public should update to make customer experience better. Hopefully they add this on the list.

@Alan_K one more for the to do list.

Re: PM should update their coverage map

kelvarnsen — Sat, 17 Aug 2019 16:40:46 GMT

Not sure about Koodo but the Telus map also says no coverage in Arctic bay.

Re: PM should update their coverage map

computergeek541 — Sat, 17 Aug 2019 17:45:02 GMT

@kelvarnsen wrote:
So I was in Arctic Bay Nunavut yesterday. According to the coverage map on the PM site I should have had no service, but I actually had 3 bars. I sent my wife a text and checked my email.

I think the omission on the Telus/Koodo/Public coverage maps could be deliberate. I looked on the Bell coverage maps and they only show LTE coverage. If accurate, this means that phone calls on Public Mobile will not work at that location.

Re: PM should update their coverage map

geopublic — Sat, 17 Aug 2019 18:02:41 GMT

@kelvarnsen wrote:
So I was in Arctic Bay Nunavut yesterday. According to the coverage map on the PM site I should have had no service, but I actually had 3 bars. I sent my wife a text and checked my email.

@kelvarnsen Best to use other sites that list the actual towers in the area you will be going to. Were you able to call ? Sounds like you might have connected to one of the Bell LTE only towers.

Edit: Ninjad from above, fid not see the post.

Re: PM should update their coverage map

kelvarnsen — Fri, 23 Aug 2019 15:23:47 GMT

So I was back in Arctic Bay today and can confirm that I had a data and text connection, but I couldn't make any calls.

Re: PM should update their coverage map

Dylan3 — Fri, 23 Aug 2019 18:15:47 GMT

You could try sending a message to the moderation team so they know about it

Re: PM should update their coverage map

mike-w — Fri, 29 Nov 2019 21:52:29 GMT

I'm trying to decide if I'm going to migrate to Public Mobile. I've tried the coverage map on both Safari and FireFox, and all I get is an Oops. It can't link to Google Maps and won't accept an address in the address field. I'm using the latest updates for both browsers and Java.

I'm a little leary about doing business with a service that doesn't have actual contact numbers or email addresses to contact real people for customer service issues.

Re: PM should update their coverage map

GR — Fri, 29 Nov 2019 21:50:17 GMT

@mike-w the service is the same as telus/bell, public mobile uses their towers. Now's the time to switch with the free sim, free 2nd month bill and 5gb data bonus on the 35$ or more plan! Don't forget a refferal code to get an extra 10$credit on your new activation

Re: PM should update their coverage map

hairbag1 — Fri, 29 Nov 2019 21:53:22 GMT

Wherever Telus / Bell works...PM works too.

The Community Forum members are here 24/7...better than call centers. Members here are rich with info and tips to help make your Public Mobile experience a good one.

Re: PM should update their coverage map

mike-w — Fri, 29 Nov 2019 21:55:59 GMT

Thanks! That was a quick reply from a real person - even if you're not associated with Public Mobile officially. There should be a way to report broken links on the site though.

Re: PM should update their coverage map

GR — Fri, 29 Nov 2019 22:03:13 GMT

@mike-w you can click on the question mark on the right hand side of the page and report it to the Moderator_Team. Just keep going until you see submit ticket! We're all just costomers here in the community helping other costomers, if we can't help then they can submit a ticket and the moderators will fix the problem

Re: PM should update their coverage map

mike-w — Fri, 29 Nov 2019 22:28:45 GMT

Thanks for all the help. I posted a message to the Moderator_Team.

Re: PM should update their coverage map

cavemantoronto — Fri, 29 Nov 2019 22:30:38 GMT

@GR wrote:
@mike-w the service is the same as telus/bell, public mobile uses their towers. Now's the time to switch with the free sim, free 2nd month bill and 5gb data bonus on the 35$ or more plan! Don't forget a refferal code to get an extra 10$credit on your new activation

The coverage is almost the same for calls. This threads shows that there are places that data works but no voice because of only LTE network in places.