topic Re: Renew monthly cycle in Get Support

Renew monthly cycle

_cremage — Wed, 05 Jan 2022 13:35:20 GMT

I'm trying to renew my monthly cycle so I can reset my data. I have the money in my account but can't find anywhere to reset it!

Re: Renew monthly cycle

kselmak — Fri, 16 Aug 2019 23:34:43 GMT

Only moderators can renew it early

What plan are you on?

You can also buy adon, not the greatest price but it doesn't expire so if you are day or two short it can last long time.

You can switch to different plan immediately without moderators.

Just make sure you have enough funds in your account for it

Re: Renew monthly cycle

Anonymous — Fri, 16 Aug 2019 23:33:17 GMT

@_cremage wrote:
I'm trying to renew my monthly cycle so I can reset my data. I have the money in my account but can't find anywhere to reset it!

Sounds like you want an early renewal. That requires moderator assistance.

You could also change plan to another plan but you would lose what you've already paid for...which is the same as the other option.

If you're on a plan that is no longer offered then changing plans would not be good.

Re: Renew monthly cycle

dabr — Fri, 16 Aug 2019 23:36:48 GMT

@_cremage wrote:
I'm trying to renew my monthly cycle so I can reset my data. I have the money in my account but can't find anywhere to reset it!

You cannot renew your current plan midcycle, you'll need moderator's assistance, click here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take 2-48 hours to hear back though, so you can change immediately to another plan or buy add-on data to tide you over until renewal. However, if you change you will lose whatever features remain on your current plan and will pay for the new plan change as there is no pro-ration or refunds at PM.

Re: Renew monthly cycle

GinYVR — Fri, 16 Aug 2019 23:33:49 GMT

@_cremageIf you want to renew the plan, you will need to . However you can do it by just changing to a different plan and click on Change Now after you select the plan you want.. then the renewal date will be set to 30 days from the date you press Change Now.

Re: Renew monthly cycle

chukdefatey — Fri, 16 Aug 2019 23:34:55 GMT

@_cremage wrote:
I'm trying to renew my monthly cycle so I can reset my data. I have the money in my account but can't find anywhere to reset it!

You can't renew your existing plan early. Only moderate can do it. You can switch to a different plan and once switched sechedule another future dated plan change to the plan you want. Only thing to Remember you can only switch to whatever the current plans are.

Re: Renew monthly cycle

tehowennathe — Sat, 17 Aug 2019 00:43:10 GMT

Your only option is to wait for renewal date. If you really need more data you need a data add on. There is only one way for early renewal. Must contact a mod. Though depending how busy they are it could take a while for an answer. If data is needed right away get the add on.