topic Re: Need a moderator in Get Support

Need a moderator

Kaitee — Wed, 05 Jan 2022 13:35:11 GMT

I’ve messaged the moderators 5 times in the past 2 days and nothing.

How on earth do you reach them?? My plan wouldn’t activate and then finally did but now I can’t make or receive calls and have no data!

(Yes I’ve tried all the tricks)

This is terrible!!!!!!!!! Why pay for a phone plane hen we can’t use it!!!!

Re: Need a moderator

goldilock — Fri, 16 Aug 2019 22:05:52 GMT

@Kaitee

It takes aproximately 48-72 hours to receive a reply from a moderator. Sending multiple messages within 24 hours is not going to elicit a faster response. You must be patient for a reply.

What plan are you on? If you log into your account, what plan does it show? Did you use up all your talk and data minutes?

Re: Need a moderator

Anonymous — Fri, 16 Aug 2019 22:06:28 GMT

@Kaitee wrote:
I’ve messaged the moderators 5 times in the past 2 days and nothing.
How on earth do you reach them?? My plan wouldn’t activate and then finally did but now I can’t make or receive calls and have no data!
(Yes I’ve tried all the tricks)
This is terrible!!!!!!!!! Why pay for a phone plane hen we can’t use it!!!!

So what all tricks have you tried?

Try these...

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: Need a moderator

mimmo — Fri, 16 Aug 2019 22:09:36 GMT

@Kaitee @Sending multiple messages doesn't help nor speed things up.

I started a thead where people can state their moderator wait times. Post your initial messages sent time there if you like.

https://productioncommunity.publicmobile.ca/t5/Discussions/Report-your-moderator-wait-times-here/m-p/409508#M95877

Re: Need a moderator

Kaitee — Fri, 16 Aug 2019 22:09:14 GMT

I added money on Thursday to my account and it wouldn’t reactivate until this morning but now it says I can’t receive or make calls.

I have Canada wide calling and text and haven’t used any data as it’s a new month so. It’s soooo frustrating!!

Re: Need a moderator

Anonymous — Fri, 16 Aug 2019 22:11:31 GMT

@Kaitee wrote:
I added money on Thursday to my account and it wouldn’t reactivate until this morning but now it says I can’t receive or make calls.
I have Canada wide calling and text and haven’t used any data as it’s a new month so. It’s soooo frustrating!!

Again...what tricks did you try? Did you try one or the other or both of the two I posted earlier?

Re: Need a moderator

Kaitee — Fri, 16 Aug 2019 22:15:25 GMT

I have tried everything you said except add money as I need to go get a voucher to do so.

I’ll go this evening and get a 5$ one and see if that does it.

Re: Need a moderator

Anonymous — Fri, 16 Aug 2019 22:16:43 GMT

@Kaitee wrote:
I have tried everything you said except add money as I need to go get a voucher to do so.
I’ll go this evening and get a 5$ one and see if that does it.

If you're alright to spend a few cents more than you could also buy a voucher online from recharge.com or ding.com.