topic Re: trouble with self serve in Get Support

trouble with self serve

tbru22 — Wed, 05 Jan 2022 13:35:08 GMT

Having trouble changing my plan. Everytime I click Plan and Add on's I get

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

Re: trouble with self serve

Dunkgirl — Tue, 17 Dec 2019 21:41:03 GMT

@tbru22 wrote:
Having trouble changing my plan. Everytime I click Plan and Add on's I get
Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.

@tbru22 Yea it happens 😞 All the time actually.

Just wait an hour and try again.

You can tell because your plan is blank under "my plan"

I am having the same problem as you right now.

When this happens (daily occurance) you can't make changes / buy addons.

Re: trouble with self serve

tbru22 — Tue, 17 Dec 2019 21:40:42 GMT

ok thanks for your reply 🙂

Re: trouble with self serve

will13am — Tue, 17 Dec 2019 21:45:34 GMT

@tbru22, try clearing browser cache or using incognito mode. I was able to navigate the self serve with no apparent problems just now.

Re: trouble with self serve

CS_Agent — Tue, 17 Dec 2019 21:46:11 GMT

Hi there,@tbru22!

Try to clear cache&cookies and log in back. If after that you still have the same issue, please submit a ticket via SIMon. One of our moderators would be really happy to help you!

All the best!

Public Mobile Mod Team

Re: trouble with self serve

Staliger — Tue, 17 Dec 2019 21:46:59 GMT

@tbru22 wrote:
Having trouble changing my plan. Everytime I click Plan and Add on's I get
Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.

Can try another browser/device to log in and change the plan?

Re: trouble with self serve

CS_Agent — Tue, 17 Dec 2019 21:48:17 GMT

Hi @Dunkgirl!

Thank you for your help! You're doing an excellent job!

Re: trouble with self serve

Dunkgirl — Tue, 17 Dec 2019 22:07:11 GMT

@CS_Agent wrote:
Hi @Dunkgirl!

Thank you for your help! You're doing an excellent job!

@CS_AgentMany thank you's and same to you 🙂

Re: trouble with self serve

PAULRANG18 — Tue, 17 Dec 2019 22:10:08 GMT

Refresh page and try again sometime later. Webpage issues usually correct themselves at some point.

Re: trouble with self serve

Leaving — Wed, 18 Dec 2019 14:12:58 GMT

@CS_Agent wrote:
Hi there,@tbru22!

Try to clear cache&cookies and log in back. If after that you still have the same issue, please submit a ticket via SIMon. One of our moderators would be really happy to help you!

All the best!
Public Mobile Mod Team

That's not acceptable!!!! TELL PUBLIC MOBILE TO FIX THEIR **bleep** WEBSITE! MAYBE ASK TELUS FOR MORE MONEY!!!

Re: trouble with self serve

Dunkgirl — Wed, 18 Dec 2019 14:19:39 GMT

@Leaving wrote:
@CS_Agent wrote:
Hi there,@tbru22!

Try to clear cache&cookies and log in back. If after that you still have the same issue, please submit a ticket via SIMon. One of our moderators would be really happy to help you!

All the best!
Public Mobile Mod Team

That's not acceptable!!!! TELL PUBLIC MOBILE TO FIX THEIR **bleep** WEBSITE! MAYBE ASK TELUS FOR MORE MONEY!!!

@LeavingPublic mobile is a 3rd tier provider providing access to the best network in Canada (Bell/Telus) at a fraction of the cost. Sometimes there can be issues which to me are worth it. When self serve has an issue I come back an hour later and it works. If this is not acceptable to you this may not be the provider for you. You may be interested in going up a tier to Koodo, or directly to bell or telus.

Re: trouble with self serve

Leaving — Wed, 18 Dec 2019 14:21:20 GMT

@Dunkgirl wrote:
@Leaving wrote:
@CS_Agent wrote:
Hi there,@tbru22!

Try to clear cache&cookies and log in back. If after that you still have the same issue, please submit a ticket via SIMon. One of our moderators would be really happy to help you!

All the best!
Public Mobile Mod Team

That's not acceptable!!!! TELL PUBLIC MOBILE TO FIX THEIR **bleep** WEBSITE! MAYBE ASK TELUS FOR MORE MONEY!!!
@LeavingPublic mobile is a 3rd tier provider providing access to the best network in Canada (Bell/Telus) at a fraction of the cost. Sometimes there can be issues which to me are worth it. When self serve has an issue I come back an hour later and it works. If this is not acceptable to you this may not be the provider for you. You may be interested in going up a tier to Koodo, or directly to bell or telus.

Who are you? A shill?

Re: trouble with self serve

Dunkgirl — Wed, 18 Dec 2019 14:26:30 GMT

@Leaving wrote:
@Dunkgirl wrote:
@Leaving wrote:
@CS_Agent wrote:
Hi there,@tbru22!

Try to clear cache&cookies and log in back. If after that you still have the same issue, please submit a ticket via SIMon. One of our moderators would be really happy to help you!

All the best!
Public Mobile Mod Team

That's not acceptable!!!! TELL PUBLIC MOBILE TO FIX THEIR **bleep** WEBSITE! MAYBE ASK TELUS FOR MORE MONEY!!!
@LeavingPublic mobile is a 3rd tier provider providing access to the best network in Canada (Bell/Telus) at a fraction of the cost. Sometimes there can be issues which to me are worth it. When self serve has an issue I come back an hour later and it works. If this is not acceptable to you this may not be the provider for you. You may be interested in going up a tier to Koodo, or directly to bell or telus.
Who are you? A shill?

@LeavingI am a very happy customer of public mobile who has referred others. I had a problem with my account when I first signed up, I was not happy I can tell you. I posted for help, contacted the moderator team and my issue was resolved. Since then i have had no issues and been enjoying my service.

This service is not for everyone, this is a self-serve kind of company. If you want someone who will answer your live call for help 24/7, then you have to pay for that luxury and move up to a top tier provider. Here we have live 24/7 community and a official moderator team that will help you during their staffed hours.

Re: trouble with self serve

Triguy — Wed, 18 Dec 2019 14:32:54 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot.

Re: trouble with self serve

Anonymous — Wed, 18 Dec 2019 14:37:55 GMT

@Leaving wrote:
@Dunkgirl wrote:
@Leaving wrote:
@CS_Agent wrote:
Hi there,@tbru22!

Try to clear cache&cookies and log in back. If after that you still have the same issue, please submit a ticket via SIMon. One of our moderators would be really happy to help you!

All the best!
Public Mobile Mod Team

That's not acceptable!!!! TELL PUBLIC MOBILE TO FIX THEIR **bleep** WEBSITE! MAYBE ASK TELUS FOR MORE MONEY!!!
@LeavingPublic mobile is a 3rd tier provider providing access to the best network in Canada (Bell/Telus) at a fraction of the cost. Sometimes there can be issues which to me are worth it. When self serve has an issue I come back an hour later and it works. If this is not acceptable to you this may not be the provider for you. You may be interested in going up a tier to Koodo, or directly to bell or telus.
Who are you? A shill?

In a way, the regulars here _are_ shills. We stay for the rewards. We get rewards by referring in new customers. We get barely a few pennies for posting in this community. We get rewarded for staying as customers for years. Oh look, all those rewards are available to all customers.

I've never needed the mods for any technical issue since I got here.

Re: trouble with self serve

Dunkgirl — Thu, 19 Dec 2019 22:32:03 GMT