topic Re: First billing and amount owing in Get Support

First billing and amount owing

tsparkle21 — Wed, 05 Jan 2022 13:34:37 GMT

I bought a SIM card from a retail source and although they activated it, they only charged me for the SIM. I had them set it for auto-pay, but online it has an owing amount. When do I get charged for the actual plan? Does Public Mobile automatically charge this to my credit card on file or do I have to make a manual transaction?

Re: First billing and amount owing

Triguy — Fri, 16 Aug 2019 11:40:28 GMT

If you have autopay setup there should a charge for your first month as PM is a prepaid provider.

Re: First billing and amount owing

iliketotalk — Fri, 16 Aug 2019 11:40:37 GMT

@tsparkle21 hi you must have been charged or you wouldnt have service the amount owing you see is for your next billing cycle

Re: First billing and amount owing

GinYVR — Fri, 16 Aug 2019 11:46:58 GMT

@tsparkle21The retail store should had charged you for the SIM card, if they set you up for autopay then Public Mobile would had charged you for service for the next 30 days, assuming you have service now.

Re: First billing and amount owing

tsparkle21 — Fri, 16 Aug 2019 11:53:02 GMT

I remember the agent saying that they’ll only charge me for the SIM...does that mean that the plan charge will be made by Public Mobile?

I checked my bill and it says

Public Mobile BYOD $0

Public Mobile Plan $0

Public Mobile Prepaid Activation 30 days $0

Public Mobile Tri-SIM card $10

Re: First billing and amount owing

1vk — Fri, 16 Aug 2019 11:59:43 GMT

Give it a few days. It happened to me too. Don't worry and welcome to PM.

Re: First billing and amount owing

tsparkle21 — Fri, 16 Aug 2019 12:01:31 GMT

Thank you!

Re: First billing and amount owing

stonechucker — Fri, 16 Aug 2019 12:23:27 GMT

@1vk wrote:
Give it a few days. It happened to me too. Don't worry and welcome to PM.

Can you access self-serve (My Account) and possibly post a screenshot of your payment history and overview pages?

Please block out personal information.

Re: First billing and amount owing

1vk — Fri, 16 Aug 2019 12:38:12 GMT

It show on your credit card charges. Amount charged for sim show in the same day, but amount for service will show a few days later.

Re: First billing and amount owing

tsparkle21 — Fri, 16 Aug 2019 13:48:42 GMT

It says

Available Funds $2.00

Payment for Next Cycle $15.00

Amount Owing $13.00

Re: First billing and amount owing

RossN — Fri, 16 Aug 2019 13:51:37 GMT

@tsparkle21 hi yes you will owe 13 after this 30 day cycle is done plus tax on the 13 of course!!

Re: First billing and amount owing

tsparkle21 — Fri, 16 Aug 2019 13:55:04 GMT

Whew, okay, thanks! I wanted to make sure I don't owe anything now, but the invoice and the billing was a bit confusing.

Re: First billing and amount owing

RossN — Fri, 16 Aug 2019 13:59:14 GMT

@tsparkle21 no prob we all go through it in the begining lol welcome to PM get familiar with your self serve it breaks down pretty well any question you may have it just takes a bit

Re: First billing and amount owing

stonechucker — Fri, 16 Aug 2019 14:02:03 GMT

The retail store has nothing to do with the PM Billing system, and PM doesn't really have a billing system.

All plans are 'money upfront' for service. When your plan expires, you have the choice of walking away or paying again (or changing your plan).

SO, if you have active service, you're fully paid.

Re: First billing and amount owing

geopublic — Fri, 16 Aug 2019 15:05:21 GMT

@tsparkle21 wrote:
Hi

I bought a SIM card from a retail source and although they activated it, they only charged me for the SIM. I had them set it for auto-pay, but online it has an owing amount. When do I get charged for the actual plan? Does Public Mobile automatically charge this to my credit card on file or do I have to make a manual transaction?

@tsparkle21 PM is s prepaid service that means you get charged in advance for your plan duration. Once you setup Auto-pay the amount was charged to you cc otherwise your plan would not have activated. Does your phone work?

Re: First billing and amount owing

asianhaxor — Fri, 16 Aug 2019 15:31:49 GMT

It may take some time for any changes to occur. See how things turn out in a day or maybe in a few hours !

Re: First billing and amount owing

computergeek541 — Fri, 16 Aug 2019 15:39:52 GMT

@tsparkle21 wrote:
Hi

It says
Available Funds $2.00
Payment for Next Cycle $15.00
Amount Owing $13.00

The store must have already charged you for the plan in some manner. The fact that you have $2.00 in your account would indicated an autopay bonus. You can't have a balance or even have an active account unless the first 30 days (or 90 days depending on plan) have been first paid for. You wouldn't be able to log in.

Re: First billing and amount owing

tsparkle21 — Fri, 16 Aug 2019 16:13:44 GMT

Hi,

Yes, it is currently active, thanks.

Re: First billing and amount owing

geopublic — Fri, 16 Aug 2019 16:15:28 GMT

@tsparkle21 wrote:
Hi,

Yes, it is currently active, thanks.

@tsparkle21 That means you were charged for the 30 days. What you see in your account is for your next renewal. Check the date to verify.

Welcome to PM!!

Re: First billing and amount owing

chukdefatey — Fri, 16 Aug 2019 16:39:41 GMT

@tsparkle21 wrote:
Whew, okay, thanks! I wanted to make sure I don't owe anything now, but the invoice and the billing was a bit confusing.

With Public Mobile there is no invoice, it's very simple you pay for your plan and you have service for the next 30 days or (90 days) if you don't pay you have no service. There are no overages or any sort of pay per use billing what so ever.

In your situation Retail Store Charged you for the Sim Card in there POS System and then Public Mobile billed the charges for your 30 Day plan through there online billing system.