topic Re: Data not working on LGG4 in Get Support

Data not working on LGG4

Cola123 — Wed, 05 Jan 2022 13:34:34 GMT

Hello:

I recently switched to Public Mobile as my carrier and my data is not working. I still have 1GB of data left and I have tried adjusting APN network settings, but this is still not working for me. I own a LG G4 phone. Can someone help me on this matter?

Thank you

Re: Data not working on LGG4

geopublic — Tue, 17 Dec 2019 03:33:35 GMT

@Cola123 Known issue with LG phones. Try resetting network settings. If that doesn't work then you need to do a factory reset to get data working.

Re: Data not working on LGG4

LovesToPM — Tue, 17 Dec 2019 03:33:38 GMT

@Cola123 wrote:
Hello:

I recently switched to Public Mobile as my carrier and my data is not working. I still have 1GB of data left and I have tried adjusting APN network settings, but this is still not working for me. I own a LG G4 phone. Can someone help me on this matter?

Thank you

Try network reset and restart your phone.
LG phones are notorious for this issue.

Re: Data not working on LGG4

Ed404 — Tue, 17 Dec 2019 04:31:09 GMT

I recently hooked up my brother's LG G4 and I had to put the APN in, choose the network and reboot.

Re: Data not working on LGG4

pmmobile — Tue, 17 Dec 2019 05:06:10 GMT

@Cola123I would also open a ticket with a moderator and ask them to request tech suppor to give you a call if all else fails. They may be able to adjust something on their end, or give you a more specific solution.

Re: Data not working on LGG4

Ed404 — Tue, 17 Dec 2019 05:55:37 GMT

@pmmobile wrote:
@Cola123I would also open a ticket with a moderator and ask them to request tech suppor to give you a call if all else fails. They may be able to adjust something on their end, or give you a more specific solution.

Problems with data are usually caused by the phone.

Re: Data not working on LGG4

srlawren — Tue, 17 Dec 2019 21:19:16 GMT

@pmmobile wrote:
@Cola123I would also open a ticket with a moderator

@pmmobile no need, this one is easy to diagnose. LG phones (particularly the G-series) are known to have data issues after changing carriers. It's not a Public Mobile thing, and not an account issue, it's a bug with LG phones. Resolution has arleady been stated: try a network reset first, which sometimes but not always resolves the issue, and failing that, back up anything you want to keep and do a factory reset.