topic Re: cancelled service in Get Support

cancelled service

kahleco — Wed, 05 Jan 2022 13:34:29 GMT

I switeched to Koodoo and transferred my Public mobile number to Koodoo. Now I cannot access the public mobile account to cancel the prepayment. does that mean when I transferred the phone number my account at public mobile was automatically cancelled?

Re: cancelled service

iliketotalk — Fri, 16 Aug 2019 01:13:59 GMT

@kahleco Yes your account is closed you will not be charged anymore good luck!!

Re: cancelled service

Anonymous — Fri, 16 Aug 2019 01:17:42 GMT

@kahleco wrote:
I switeched to Koodoo and transferred my Public mobile number to Koodoo. Now I cannot access the public mobile account to cancel the prepayment. does that mean when I transferred the phone number my account at public mobile was automatically cancelled?

It's supposed to close the account but there have been sporadic reports of people seeing charges after. Keep an eye on it for the next few weeks and then forget about it.

Re: cancelled service

cavemantoronto — Fri, 16 Aug 2019 05:02:00 GMT

@kahleco wrote:
I switeched to Koodoo and transferred my Public mobile number to Koodoo. Now I cannot access the public mobile account to cancel the prepayment. does that mean when I transferred the phone number my account at public mobile was automatically cancelled?

You should be ok but if there ends up being charges, you will need to get Moderator_Team to refund. Ahead of that, you can ask them to ensure autopay is disabled.

Re: cancelled service

Lee3 — Thu, 26 Sep 2019 19:28:53 GMT

I am no longer in need of the service and would like to cancel all together

Re: cancelled service

hairbag1 — Thu, 26 Sep 2019 19:32:09 GMT

@Lee3 wrote:
I am no longer in need of the service and would like to cancel all together

Just let current plan expire. Remove credit card from Autopay if it's there and remove any credit card info from your account. After plan expires, you have 89 days to come to you senses and come back to PM. After 90 days, the account and number is closed down for good and you'd need to get a new sim to start over again.

Re: cancelled service

wddgff — Sun, 24 Nov 2019 01:57:04 GMT

Same problem. Thank you!

Re: cancelled service

Anonymous — Sun, 24 Nov 2019 04:27:41 GMT

@wddgff wrote:
Same problem. Thank you!

@wddgff

There're a couple related problems in this thread. Maybe a little more description from you would be useful. Or better yet, so as not to keep sending thread notifications to the OP (or thread subscribers) in a solved thread...make a new thread for your question.