topic Problem with payment for the plan in Get Support

Problem with payment for the plan

Martinooo0 — Wed, 05 Jan 2022 13:34:27 GMT

Hi,

I got a problem paying for my plan. When I log in I can't see the due amount. Also, I would like to change my plan for a more expensive one. Also, I got a problem setting up the autopay. I'm receiving information that its a problem with my credit card provider. I went to the bank and they said that from their side everything looks fine.Is there any other way to set the autopay?? I need urgent help because I need my phone operative asap.

Thanks

Marcin

Re: Problem with payment for the plan

GinYVR — Fri, 16 Aug 2019 00:44:31 GMT

@Martinooo0You can change your plan any time. Just select a new plan, you can pick to do it immediately or at renewal time. Since you are changing plans and paying ahead of time, there is not much need for the due amount.

As for autopay, that is one of the choke point of Public Mobile. The payment is finicky. If everything lines up and doesn't work, I recommend just switch to another card or used a prepaid ones.. Public Mobile used to have a referral / ad for Koho. YMMV.

Re: Problem with payment for the plan

goldilock — Fri, 16 Aug 2019 00:47:12 GMT

@Martinooo0

Did you try to remove your credit card information, then clear your browser's cache and restart your computer and try to add your cc again?

You can purchase a voucher and add the funds to your account

You can also use 611 to remit funds to your account until you figure out what the problem is.

Re: Problem with payment for the plan

Martinooo0 — Fri, 16 Aug 2019 01:02:46 GMT

The problem is that both my credit and debit card are rejected by the system. And it's wired, because I used to pay with it for my girlfriends' plan which is also in public mobile and the cards, went through without any issues

Re: Problem with payment for the plan

goldilock — Fri, 16 Aug 2019 01:05:50 GMT

@Martinooo0

Did you try to add funds by dialing 611 using the same cards?

Re: Problem with payment for the plan

aascvd01 — Fri, 16 Aug 2019 01:11:16 GMT

Try restarting your phone and taking out and reinserting the SIM card. It seems simple but it always seems to work for me