topic Porting an account from another service with bill owing in Get Support

Porting an account from another service with bill owing

MPuser — Wed, 05 Jan 2022 13:34:27 GMT

Hello, if I were to port my existing number to Public Mobile from my previous carrier, but I still need to pay last months (and eventually this month's) bill since I'm still on their service, will this cause any issues? I'm aware the general approach to porting is to do so before cancelling your service with the previous provider, however will these bills affect the porting process.

Just to be clear, these are not overdue bills, but amounts owing as currently my account is in good standing.

Re: Porting an account from another service with bill owing

ShawnC13 — Tue, 17 Dec 2019 02:45:27 GMT

@MPuser wrote:
Hello, if I were to port my existing number to Public Mobile from my previous carrier, but I still need to pay last months (and eventually this month's) bill since I'm still on their service, will this cause any issues? I'm aware the general approach to porting is to do so before cancelling your service with the previous provider, however will these bills affect the porting process.

Just to be clear, these are not overdue bills, but amounts owing as currently my account is in good standing.

No, it shouldn't have any effect on porting. Your current/old provider will just send you a final bill with it being prorated to the day you ported out.

Re: Porting an account from another service with bill owing

DonForgo — Tue, 17 Dec 2019 03:09:02 GMT

@ShawnC13 wrote:
@MPuser wrote:
Hello, if I were to port my existing number to Public Mobile from my previous carrier, but I still need to pay last months (and eventually this month's) bill since I'm still on their service, will this cause any issues? I'm aware the general approach to porting is to do so before cancelling your service with the previous provider, however will these bills affect the porting process.

Just to be clear, these are not overdue bills, but amounts owing as currently my account is in good standing.
No, it shouldn't have any effect on porting. Your current/old provider will just send you a final bill with it being prorated to the day you ported out.

Depending on your provider,

If it is a post paid provider, Rogers/Fido/Telus/Koodo/Bell/Virgin, then you will be pro-rated and will only be charged until the last day of use.

If you are on a pre-paid provider, such as 7-11 Speakout, Chatr, Lucky, or Public Mobile, or many others out there, you will lose your credit, period.
If you are migrating from same brand pre-paid, like Rogers prepaid -> Rogers postpaid, then you can have the credit transferred over, but must be same brand.

Re: Porting an account from another service with bill owing

geopublic — Tue, 17 Dec 2019 03:16:57 GMT

@MPuser Once you setup the port with PM and the port is completed your account with your previous provider gets closed and they will send you a pro-rated bill.