topic Re: Invalid SIM then failed activation VISA denied sort of in Get Support

Invalid SIM then failed activation VISA denied sort of

Nikki-Chick — Tue, 04 Jan 2022 18:03:03 GMT

SIM card arrived and we tried to activate. NFG!

Desire is to port my wifes Rogers number to PM.

She wants the 90 day province wide voice with global text and 6GB data.

Also setup for direct visa payments.

In any case when we tried to activate the sim card, and it came up invalid.

We have checked the 19 digit number several times and tried to activate it more than a few times.

Emailing support got us a message stating that email address is not monitored (WTF?).

I just fired off another email in case they do check it now and then.

lil help?

Thanks

Re: Invalid SIM

stonechucker — Mon, 17 Oct 2016 17:49:48 GMT

@Nikki-Chick

You've come to the right place. I'm going to tag our moderators, @Mary_M, @Shazia_Ka and @Saray_O to contact you, and hopefully get you on your way.

Thanks for joining our friendly community.

Cheers!

Re: Invalid SIM

Saray_O — Mon, 17 Oct 2016 18:15:04 GMT

Hi @Nikki-Chick,

I'm sorry to hear that,

I will look into this for you! Could you send me your SIM card number through a private message?

Thank you! 🙂

Re: Invalid SIM

makkahn28 — Mon, 17 Oct 2016 18:36:30 GMT

I have something about that

When I had to replace my Dad's phone and order New Sim, had similar Invalid Message on phone, Just rebooted phone, and all was fine. Just me offering another option

Re: Invalid SIM

Nikki-Chick — Mon, 17 Oct 2016 20:24:49 GMT

FYI,

This has nothing to do with how the SIM card is behaiving in the hand set. It has not even been put into the hand set yet. This is about activating the account.

I have been told a new SIM is on the way, but I will PM you just the same Saray_0

Thanks

Re: Invalid SIM

Korth — Mon, 17 Oct 2016 22:02:08 GMT

"Invalid SIM" = carrier-locked device. I'm fairly certain your phone is locked to Rogers, and if so then it will not work on the Public Mobile network (or any other non-Rogers network) until it is unlocked.

Re: Invalid SIM

srlawren — Mon, 17 Oct 2016 22:57:38 GMT

@Korth not sure if you noticed, but @Nikki-Chick indicated the card hasn't even been inserted into the phone yet. I they are trying to activate the card, and the activation site is complaining that it's an invalid SIM card number. It doesn't seem to have anything to do with the phone being locked or unlocked (so far).

Re: Invalid SIM

sm2016 — Mon, 17 Oct 2016 22:57:52 GMT

@Korth You're misunderstanding @Nikki-Chick, the sim card has not even been put in the phone yet. They are simply trying to activate it on activate.publicmobile.ca

Re: Invalid SIM

srlawren — Mon, 17 Oct 2016 22:58:34 GMT

@Nikki-Chick was @Saray_O able to help get you past the issue? Or did she come to the conclusion that you do need to wait for a replacement SIM card?

Re: Invalid SIM

srlawren — Mon, 17 Oct 2016 23:01:18 GMT

@sm2016 think you just beat me to that! We must have been typing at about the same time. Cheers.

Re: Invalid SIM

Nikki-Chick — Tue, 18 Oct 2016 00:42:46 GMT

Saray has concluded that the SIM is defective.

All in all that does not make sense since I never even tried to use the SIM card.

The SIM card number not correctly added to the system, now that makes sense.

Either way they tell me a replacement is on the way, which will hopefully over come the issue.

Thanks for the effort

Re: Invalid SIM

makkahn28 — Tue, 18 Oct 2016 00:48:57 GMT

Actually, Ivalid Sims doesn't ALWAYS mean defective.

The phone I got my father, Jethro, was already unlocked and I had Sim in, Invalid Sim initially displayed

When I rebooted Phone Invalid turned to Public Mobile

Re: Invalid SIM

srlawren — Tue, 18 Oct 2016 00:54:53 GMT

@makkhahn28 that's great, but in this case the sim card hadn't even gone into the phone yet. It's not in the system for some reason, so activation is failing.

Re: Invalid SIM

Nikki-Chick — Tue, 18 Oct 2016 00:55:40 GMT

Re: Invalid SIM

Nikki-Chick — Thu, 20 Oct 2016 18:05:15 GMT

So far no replacement SIM card has arrived to my home in Kamloops.

I,ll try the mail box shortly but it wasnt there as of early this morning.

Re: Invalid SIM then failed activation VISA denied sort of

Nikki-Chick — Sat, 22 Oct 2016 21:10:40 GMT

OK,

SIM card arrived today via Priority Post.

Creating account went good. Input Number porting information, picked all plan options and inserted VISA payment info.

Payment came up as denied twice. Called RBC and the said Public Mobile put through a few Dummy $0 transactions then charged my card $120. None of that was shown on my end. The total represented at my end was $134.40. Mind you we are supposed to be credited the original shipping cost of the SIM ($10 plus taxes ) and disount for going with the auto-pre-payment option.

My main concern is that I can not log into my Public Mobile account and I am worried about the existing phone number that we have had for over a decade and is now in limbo??

AHHHHHH !!!!!

Re: Invalid SIM

stonechucker — Fri, 21 Oct 2016 03:26:23 GMT

You won't see AutoPay credit until your first renewal. Secondly, the rebate on the sim you must apply for via email. See your confirmation email for instructions on that.

And finally, your credit card was charged correctly if you are in BC. It's $120 + 12% taxes.

Re: Invalid SIM

Nikki-Chick — Fri, 21 Oct 2016 07:32:53 GMT

Actually....

As I said I was expecting the charge of $134.40, as was shown all the way along on my end until the "transaction denied" message at the end. Which is why it was so disturbing to hear from RBC that PM made a $120 charge on my VISA.

I tried twice before calling RBC and posting here. I never got a positive response or notice from PM that the VISA worked (even though it was for $120 and not $134.40). I'm not sure how you can think the credit card was charged correctly? Lastly no confirmation email, but then why would there be?

Rogers SIM still seems active for incoming and outgoing calls.

Thanks for being there...

Re: Invalid SIM

srlawren — Fri, 21 Oct 2016 16:07:14 GMT

@Shazia_K or @Mary_M, can you please help @Nikki-Chick out? She has had a rough go of this activation. 😞

Re: Invalid SIM

Nikki-Chick — Fri, 21 Oct 2016 18:31:17 GMT

I had sent a few private messages,

Mary has replied and also Guetson to my help request.

So far I am wondering what I have gotten myself into.

Not a great experiance up to now, hopefully it will get better.

I was very careful to not make any mistakes filling out and submitting the forms.

I'll post here when things finalize or I move on to koodo.