topic Re: NEW SIM card doesn't work in Get Support

NEW SIM card doesn't work

HMB — Wed, 05 Jan 2022 13:34:20 GMT

HI I need help! I tried to acivate my SIM card- I got to the last page and entered in my visa info then got a page that said 'something went wrong, please try logging in again'

I have tried to restart the activation- but now my sim card isn't workng. What do I do?

Re: NEW SIM card doesn't work

DonForgo — Tue, 17 Dec 2019 02:20:54 GMT

@HMB wrote:
HI I need help! I tried to acivate my SIM card- I got to the last page and entered in my visa info then got a page that said 'something went wrong, please try logging in again'
I have tried to restart the activation- but now my sim card isn't workng. What do I do?

@HMB
Have you tried to log in with the login/password you set up with?
If you can log in, you can see if it is activated already or not, sometimes, due to the internets being the internets, it is submitted but lost connection back to you.

Try to log in and see if it's activated or not.

Re: NEW SIM card doesn't work

HMB — Tue, 17 Dec 2019 02:22:42 GMT

I tried to login with the user name and pword that I used in the activation page- but it said the email was not registerd. So I am assuming that I don't have an account - it didn't work to create an account

Re: NEW SIM card doesn't work

DonForgo — Tue, 17 Dec 2019 02:24:13 GMT

@HMB wrote:
I tried to login with the user name and pword that I used in the activation page- but it said the email was not registerd. So I am assuming that I don't have an account - it didn't work to create an account

Sounds like it's a bug. Your SIM card might be burnt.
Did any transaction go through on your credit card?

You probably have to contact a Moderator to assist.

Re: NEW SIM card doesn't work

HMB — Tue, 17 Dec 2019 02:25:47 GMT

I also tried to register an account- but it wont' let me.

Re: NEW SIM card doesn't work

DonForgo — Tue, 17 Dec 2019 02:29:16 GMT

@HMB wrote:
I also tried to register an account- but it wont' let me.

Try 'forgotten' password or something, see if it sends you a password.

This is strange, (I'm new to Public Mobile, don't know the bugs)

Re: NEW SIM card doesn't work

HMB — Tue, 17 Dec 2019 02:29:22 GMT

yes my visa has already been charged

Re: NEW SIM card doesn't work

HMB — Tue, 17 Dec 2019 02:30:02 GMT

how do i contact a moderator?

Re: NEW SIM card doesn't work

DonForgo — Tue, 17 Dec 2019 02:35:09 GMT

@HMB wrote:
how do i contact a moderator?

Bottom right, question mark,

Re: NEW SIM card doesn't work

HMB — Tue, 17 Dec 2019 02:41:57 GMT

silly question-but do I have to put the sim card into my phone prior to trying to filling out PM activiation page?

Re: NEW SIM card doesn't work

DonForgo — Tue, 17 Dec 2019 02:44:36 GMT

nope.

Re: NEW SIM card doesn't work

fujiyama — Tue, 17 Dec 2019 02:44:59 GMT

You can try waiting an hour and then try to sign up/activate again. There has been many similar threads here about this problem, the sim card number need time to reset basically. If it still doesn't work after that, you should be able to talk to mods right away since you are in queue with them now.

Also the charge on your card is only "pending" right?

Re: NEW SIM card doesn't work

HMB — Tue, 17 Dec 2019 02:50:02 GMT

No- it looks like the charge went throught already.

I am so frusrated with this service. Friends said this would be easy and painless.

Re: NEW SIM card doesn't work

DonForgo — Tue, 17 Dec 2019 02:56:02 GMT

@HMB wrote:
No- it looks like the charge went throught already.

I am so frusrated with this service. Friends said this would be easy and painless.

I did two activations this weekend, all painless. It is so strange what happens to systems.
I'm really sorry to see this happen, but hang tight, hopefully a moderator can resolve it.

Re: NEW SIM card doesn't work

fujiyama — Tue, 17 Dec 2019 03:01:51 GMT

@HMB wrote:
No- it looks like the charge went throught already.

I see, well the mods will refund it if that's what you ask for, they can't just eat your money.

But do try the activation again after an hour or maybe wait even longer to be safe. If it still doesn't work out, then simply ask for your money back.

I agree PM's system doesn't seem very general public friendly at first (ironic lol), but once everything is set up, you will enjoy the savings

Re: NEW SIM card doesn't work

DonForgo — Tue, 17 Dec 2019 03:04:26 GMT

Believe me when I say this, Public Mobile's system is just outdated, but probably is as competent as any provider's system.

I've worked hands on with Rogers and Bell's systems, they are not that great either.

Re: NEW SIM card doesn't work

HMB — Tue, 17 Dec 2019 04:51:48 GMT

Thanks for suggestions. I tried re-activating with no change. I still get the message that says 'invalid sim'. I will try in the morning. I have sent a couple messages to the moderators and am hoping to get a message back. I also contacted my VISA provider and asked what they might be able to do.