topic Re: Community Knowledge in Get Support

Community Knowledge

mathieu13 — Wed, 05 Jan 2022 13:33:50 GMT

Greetings. Just joined the community today, and am wondering what steps I should take in order to expand my own information on Public Mobile to adequately help those in the community.

Re: Community Knowledge

Anonymous — Wed, 14 Aug 2019 03:45:28 GMT

@mathieu13 wrote:
Greetings. Just joined the community today, and am wondering what steps I should take in order to expand my own information on Public Mobile to adequately help those in the community.

Welcome.

1. Read

2. Read some more.

3. Keep reading.

🙂

Or post replies you think are good and others will nudge you so as to keep incorrect information from propagating.

Re: Community Knowledge

mathieu13 — Wed, 14 Aug 2019 03:50:03 GMT

If nudged, will my own incorrect information be removed, or must I go ahead and do that myself?

Reading is hard, but thanks, will do. 😊

Re: Community Knowledge

hairbag1 — Wed, 14 Aug 2019 03:52:48 GMT

@mathieu13 wrote:
Greetings. Just joined the community today, and am wondering what steps I should take in order to expand my own information on Public Mobile to adequately help those in the community.

Welcome aboard. Spend some time looking over the Community Forum posts. Have a look at the Knowledge Base...there's lot of info there.

If someone posts a question that you feel you can contribute to the solution, you're encouraged to help with that.

Re: Community Knowledge

YVR — Wed, 14 Aug 2019 03:54:44 GMT

@mathieu13 wrote:
If nudged, will my own incorrect information be removed, or must I go ahead and do that myself?

Reading is hard, but thanks, will do. 😊

Try your best to search the forums.

The discussions are not deleted. You might get corrected from other members

Re: Community Knowledge

Anonymous — Wed, 14 Aug 2019 03:58:13 GMT

@mathieu13 wrote:
If nudged, will my own incorrect information be removed, or must I go ahead and do that myself?

Reading is hard, but thanks, will do. 😊

You could edit it if you like. No one else is going to edit your posts for incorrect information. They might edit it if you're copying personal information in a quote that included personal information.

Most people will do a nice "oh but hey actually I think it's this way" rather than a blunt "you're wrong" kinda thing. Don't worry about it. It's all so that the asking customer gets the right information in the end.

Re: Community Knowledge

GinYVR — Wed, 14 Aug 2019 03:59:56 GMT

@mathieu13My suggestion is just observe for a while first to get to know the pace and timing. Most of the questions here I notice have to do with a few things.. Activation issue, Public Mobile quirks (payment, time to reach moderators, understanding the bills, rewards and taxes), Phone configuration (usually Android APN, phone unlock issues, band / frequency).. The outlier questions are few and in between.

Re: Community Knowledge

jonfirlotte — Wed, 14 Aug 2019 07:57:57 GMT

Explore and read the topics and answer any questions you can, maybe start with the easiest ones

Re: Community Knowledge

Poogzley — Wed, 14 Aug 2019 12:55:36 GMT

I would recommend you also join the (unofficial) Public Mobile Sub-Reddit

https://www.reddit.com/r/PublicMobile/

Re: Community Knowledge

srlawren — Wed, 14 Aug 2019 16:00:25 GMT

@mathieu13 one more suggestion: try reading through the posts and threads in this search's results:

https://productioncommunity.publicmobile.ca/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=category:Public_Mobile_Community&q=pmguide

This finds thread that have been tagged with the "PM GUIDE" (except without the spaces--I've left the space here so the search doesn't find this post) tag, by community members that think it's a helpful reference.

Re: Community Knowledge

mh1983 — Wed, 14 Aug 2019 16:56:10 GMT

I'd also suggest using this search tip from Google so you can filter search on the PM community site itself. 🙂