topic Re: Can not receive text messages. in Get Support

Can not receive text messages.

thuw — Wed, 05 Jan 2022 13:33:33 GMT

I am new to Public Mobile and I have activated my plan ( which is $15/month) and there are some problems with the text messages. Firstly, I can't send any text messages and I can only receive some text messages, not all of them. Does anyone know how to fix this?

Re: Can not receive text messages.

Dunkgirl — Mon, 16 Dec 2019 10:17:24 GMT

@thuw wrote:
I am new to Public Mobile and I have activated my plan ( which is $15/month) and there are some problems with the text messages. Firstly, I can't send any text messages and I can only receive some text messages, not all of them. Does anyone know how to fix this?

@thuwWhen activating did you choose a new number or port in your old number? What about phone calls, are you having a similar issue where only some phone calls come in? What kind of phone are you using, is it Apple or Andriod? Are your messages being sent as MMS or standard text message? If it is an Apple, are you trying to use Imessage? Have you configured your APN MMS settings?

Re: Can not receive text messages.

darlicious — Mon, 16 Dec 2019 10:48:36 GMT

@thuw @Dunkgirl is asking some great questions to narrow down your issue. If you have incoming calls....have you tried rebooting your phone to begin with...if the problem still persists check the settings for SMS and MMS texting first....we can narrow down the issue from there.

Re: Can not receive text messages.

will13am — Mon, 16 Dec 2019 14:14:55 GMT

@darlicious wrote:
@thuw @Dunkgirl is asking some great questions to narrow down your issue. If you have incoming calls....have you tried rebooting your phone to begin with...if the problem still persists check the settings for SMS and MMS texting first....we can narrow down the issue from there.

If I had to be a sleuth here, I would guess that the problem might involve APN settings which could explain how some text (SMS only) are being received. It could be a porting issue as Telus and family customers would be able to successfully send text to the recipient in some situations. Unable to send suggest some kind of problem with the app. Perhaps clearing app cache and restarting might help.

Re: Can not receive text messages.

waternlava — Mon, 16 Dec 2019 15:18:57 GMT

Make sure your APN is properly set up.

Visit this for more info:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Good Luck!

Re: Can not receive text messages.

Staliger — Mon, 16 Dec 2019 18:28:08 GMT

In the end, you can always talk with moderator. Click the "?" in lower right side of the page to talk with moderator and receive assistance. Type 'contact moderator" then follow directions. They get back to you in 1-3 hours regarding your issue.

Re: Can not receive text messages.

geopublic — Mon, 16 Dec 2019 18:38:58 GMT

@thuw wrote:
I am new to Public Mobile and I have activated my plan ( which is $15/month) and there are some problems with the text messages. Firstly, I can't send any text messages and I can only receive some text messages, not all of them. Does anyone know how to fix this?

@thuw If you have an android phone go into Apps and select the App that you use to send messages clear the cache and clear the data. Force stop the app and restart your phone. Try sending a text and see if it works.

Re: Can not receive text messages.

thuw — Mon, 16 Dec 2019 22:10:57 GMT

I'm using Iphone now, thanks by the way ☺️

Re: Can not receive text messages.

geopublic — Mon, 16 Dec 2019 22:14:29 GMT

@thuw wrote:
I'm using Iphone now, thanks by the way ☺️

@thuw Make sure MMS and SMS are enabled within your iMessage settings.

Re: Can not receive text messages.

thuw — Mon, 16 Dec 2019 22:16:22 GMT

I'm using my old number and its only happends when I send text messages, and I can still send Imess.

Re: Can not receive text messages.

geopublic — Mon, 16 Dec 2019 22:18:05 GMT

@thuw wrote:
I'm using my old number and its only happends when I send text messages, and I can still send Imess.

@thuw Turn off iMessage and test it using regular sms.

Re: Can not receive text messages.

thuw — Mon, 16 Dec 2019 22:19:20 GMT

Yes, I did that but it still the same

Re: Can not receive text messages.

thuw — Mon, 16 Dec 2019 22:21:07 GMT

Bo, I've tried and its still not working

Re: Can not receive text messages.

geopublic — Mon, 16 Dec 2019 22:24:39 GMT

@thuw Did you reset network settings?

Re: Can not receive text messages.

darlicious — Mon, 16 Dec 2019 23:02:31 GMT

@thuw Did you just port your number in? You said you are using your old number? This could still be a porting issue. If not and your using an iphone you may need to to a software update in your settings then network? Let me see if @iPhoneUser is available and will check my notes...

Re: Can not receive text messages.

stacy1 — Mon, 16 Dec 2019 23:06:41 GMT

This is the second month in a row , and I can’t get phone calls or call anyone.

Time for me to change !!!

Re: Can not receive text messages.

DonForgo — Mon, 16 Dec 2019 23:11:22 GMT

Is your iPhone purchased yourself, or did you buy it second hand?

it could potentially be black listed, and that could be why it isn't working,

https://www.devicecheck.ca/check-status-device-canada/

put the IMEI in and see.

Re: Can not receive text messages.

darlicious — Mon, 16 Dec 2019 23:15:29 GMT

@thuw It definitely sounds like you need a software update via WiFi.Go into your settings to see if there is one offered. Once it updates your phone should reboot itself if it doesn't power off yourself and on again. I'll check the next step if any.... @iPhoneUser where are you when we need you? Your bat signal isn't working maybe @CalgaryBen signal works?

Re: Can not receive text messages.

darlicious — Mon, 16 Dec 2019 23:29:20 GMT

https://support.bell.ca/mobility/smartphones_and_mobile_internet/apple_iphone_4s.how_to_find_and_change_the_apn_settings_on_my @thuw After you update software, reboot and Make sure you are connected to the correct network : public mobile. You can reset your APN here : Click on above link

I hope I did that correctly...im a little out of my comfort zone be patient with my help!

Edit: Or not let me try to do the link again.

Re: Can not receive text messages.

iPhoneUser — Mon, 16 Dec 2019 23:27:29 GMT

@geopublic wrote:
@thuw wrote:
I'm using my old number and its only happends when I send text messages, and I can still send Imess.
@thuw Turn off iMessage and test it using regular sms.

Here is the answer above if is an iPhone. ⬆️

Here is what happens to me. I have not been a green bubble texter and always did the blue bubble iMessage and usually used an email address to message to.

Now I have all that wonderful texting included.

So using my iphone if I turn off my wifi and data, I can text out in a green bubble. BUT If I have texted an iPhone user......no answer back. Even if the iPhone does not have any of my emails or phone number that is set up for iMessage. So I come home and all the answers are on my iPad iMac and MacBook. So off to the Apple store and asked.....answer was, using iMessage you should have data on. So I only have 250mb and since I don’t do a lot of texting, I will turn on every now and then when I am expecting and answer. I guess that is a downfall for iPhone users and a blessing to the Telcos thanks to Apple🤪🤪 Because of the mix of how others contact me by phone number or email iMessage I don’t want to turn off iMessage. So free wifi and control the use of data will be the answer for me. I have had one successful experience in texting back and forth, in green bubble, texting wth another iPhone.

Does that help?