topic Re: Payment issue in Get Support

Payment issue

antonthegreat — Wed, 05 Jan 2022 13:33:31 GMT

Hi there.

I am trying to pay my $35 plan for August. It says its Suspended, and i cannot add funds on *611 or my slef serve. need my phone ASAP please HELP..

self serve says its on hold.. whatver that means

Re: Payment issue

Luddite — Tue, 13 Aug 2019 18:09:49 GMT

@antonthegreat wrote:
Hi there.
I am trying to pay my $35 plan for August. It says its Suspended, and i cannot add funds on *611 or my slef serve. need my phone ASAP please HELP..
self serve says its on hold.. whatver that means

Has your phone stopped working too?

Re: Payment issue

missorange — Tue, 13 Aug 2019 18:17:51 GMT

on the renewal day, if you see the message "your plan expired.." but your phone still working, you just ignore the message.

Re: Payment issue

antonthegreat — Tue, 13 Aug 2019 18:22:40 GMT

the phone does not work. Says "Sorry your plan has expired please call *611..." so no phone no nothing, it expired today Aug 13

Re: Payment issue

geopublic — Tue, 13 Aug 2019 18:24:55 GMT

@antonthegreat wrote:
the phone does not work. Says "Sorry your plan has expired please call *611..." so no phone no nothing, it expired today Aug 13

@antonthegreat How are you trying to add funds? Voucher or credit card?

Re: Payment issue

hairbag1 — Tue, 13 Aug 2019 18:26:36 GMT

If you have a valid credit card on file, you can try calling 611 and renewing your plan. Alternative is to get a voucher at the Tire and call 611 to add it to your acct.

Re: Payment issue

goldilock — Tue, 13 Aug 2019 18:27:22 GMT

@antonthegreat When you say you can't add funds through self serve online, what error message do you get? Are you using a valid credit card? You could try to purchase a voucher and use that.

The best way to avoid this happening is to have autopay established and to have a valid credit card on file, so there will be no interruption of service.

If aren't able to use a voucher or add funds through 611 or through self-serve, then contact a moderator through this link, Please note it takes aprox. 48-72 hours (2-3 days) to receive a reply.

Here is the link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment issue

antonthegreat — Tue, 13 Aug 2019 18:42:54 GMT

Bought the Payment voucher for cash

Re: Payment issue

geopublic — Tue, 13 Aug 2019 18:44:33 GMT

@antonthegreat wrote:
Bought the Payment voucher for cash

@antonthegreat Ok, go into selfserve and hit the re-activate button then enter the voucher pin number. Does it work?

Re: Payment issue

stonechucker — Tue, 13 Aug 2019 18:46:49 GMT

@antonthegreat wrote:
Bought the Payment voucher for cash

Where did you buy the voucher? It seems stores owned by the Loblaws organization are on about a 2-day delay. What number are you trying to type in, and into which method (611 or website)