topic Re: 40% Say They Never Buy Samsung Again, Would You? in Get Support

40% Say They Never Buy Samsung Again, Would You?

kav2001c — Tue, 04 Jan 2022 18:02:57 GMT

Interesting (unsurprising) articles out there claiming Samsung defectors en masse, most claim anywhere from 34 to 40% of clients will never buy another Samsung product after Note-Gate. Curious what about here, has recent poor performance of phone effected your future purchases?

http://bgr.com/2016/10/13/samsung-note-7-recall-news-loyalty-survey/

Re: 40% Say They Never Buy Samsung Again, Would You?

McLaren — Sat, 15 Oct 2016 01:17:41 GMT

Never considered them even before the scandal. Never liked TouchWiz, I'll stick with the sub $500 phone's for better bang for the buck

Re: 40% Say They Never Buy Samsung Again, Would You?

NDesai — Sat, 15 Oct 2016 01:57:25 GMT

Its weird that Samsung makes hardware for iphones and never had any issue...

Re: 40% Say They Never Buy Samsung Again, Would You?

fktw — Sat, 15 Oct 2016 10:57:02 GMT

@McLaren, ditto here. If they had a stock launcher and cheaper prices, then I'd consider them. My last Samsung phone was the Galaxy Nexus, but even then, that wasn't a true Samsung.

Sub $300 used phones is what I'm after! As I mentioned in another thread, just bought a $140 used LG G3 for my wife! You can't even but a note 7 battery for that price! Lol!

Re: 40% Say They Never Buy Samsung Again, Would You?

srlawren — Sat, 15 Oct 2016 19:56:03 GMT

@McLaren and @fktw I agree wholeheartedly! I actually really like Samsung's hardware (exploding phones withstading!), but dislike TouchWiz and most importantly the premium pricing. Hardware-wise, the S7 is actually 99% perfect for me, as I love the managable 5.1" size and the feature/spec set is great. But the pricing and TouchWiz kept me away. Until those things changes, a Samsung phone is equally as unlikely in my future as it was in my past, which is to say almost certainly not happening.

My alternative was to get a OnePlus 3 for $520 CDN. Vs. the full-priced $900 unlocked unsubsidized S7, this was a no-brainer for me.

However, I recently helped a friend move from her old Q10 on Telus to an unlocked S7 on PM (http://productioncommunity.publicmobile.ca/t5/Discussions/Practical-example-of-how-PM-saves-you-big-money/m-p/60663/highlight/true#M15157). At the time, the S7 was marked down from $900 to $800, and they had a $200 trade-in deal on ANY old phoe, bringing it down to $600. Had that been an option and something I was aware of when I chose the OP3, I would have had a tougher time deciding, as the $80 difference isn't nearly as difficult, and the OP3 is actually a bit too big for my hands/preferences.

Re: 40% Say They Never Buy Samsung Again, Would You?

srlawren — Sat, 15 Oct 2016 19:59:26 GMT

@NDesai Samsung makes stuff for just about everyone, and has for many years. Their storage chips are widely used, and I believe they do other chipset manufacturing for various OEMs. Their screens are also very commonly sourced by many phone manufacturers, particularly their aweome AMOLED and Super AMOLED displays. I'm not sure how popular thier battery subsidiary was with other OEMs, but I'm guessing it's going to be less-so going forward!

BTW this isn't just about phones, they make components used by many manufactureres in computers, laptops, tablets, appliances, and probably thousands of other embedded uses I'm neglecting here.

Re: 40% Say They Never Buy Samsung Again, Would You?

Rockdaddy22 — Mon, 17 Oct 2016 13:46:28 GMT

@NDesai obviously  put the parts together in such an innovative way it avoids explosions 🙂

I think you could count the number of Samsung components on 1 hand that are in a new iPhone 7, out
of how many parts. Please correct me if I'm wrong.

Re: 40% Say They Never Buy Samsung Again, Would You?

ckl — Mon, 17 Oct 2016 19:50:29 GMT

Other than this battery issue, Samsung makes great hardware... it's their touchwiz customization and non-removable useless bloatware that keeps me away from that brand. Some of their apps potentially drain the battery.

Also, their model numbers are super confusing. For example, the Note 2 is not just a Note 2, there are several submodels of it made for different markets. Even within the same model, you'd have different chipsets too, their own exynos SOC or a snapdragon SOC. For an average user, this probably doesn't really matter, but for those that want to root, it is a nightmare.

Re: 40% Say They Never Buy Samsung Again, Would You?

danette77 — Mon, 17 Oct 2016 21:09:10 GMT

@kav2001c Sorry no Samsung for me. The higher price point kept me away before and the explosions will definitely keep me away now! Motorola has been a favorite of mine for some time now, very good bang for my buck, but no literal bangs thankfully.

Re: 40% Say They Never Buy Samsung Again, Would You?

Korth — Mon, 17 Oct 2016 21:57:35 GMT

Samsung (plus TSMC) is the exclusive manufacturer of all A-series processors used in Apple's iThings. Along with many of the AMOLED touchscreens, solid-state capacitors and inductors and SMT regulators and pretty much half of the power-handling and charging circuitry found on the mainboard and other PCB modules - including those embedded within the battery itself. (Not to mention all the associated bootloaders, firmwares, drivers, and a lot of the softwares, too.)

This engineering flaw could've happened just as easily with Apple iPhones, iPads, iPods, iMacs, iEtc. In fact, I would've expected it to happen to iPhones simply because of the greater volume of units manufactured.

And it's hardly the first time mass recalls have been issued on lithium-ion devices. Dell, HP, Compaq, IBM, Intel, AMD, NVidia, and Asus have all suffered from similar battery defect issues in past years. Just last month the big villain was Acer. I'm not sure why society at large thinks that shiny smartphones are any different (or any better) than other computing platforms based off all the same technologies.

Samsung evidently pushed the thresholds a little too far, they rushed the deadlines or chopped the budgets or cut too many corners off quality controls. Technology and manufacturing are always lucrative but aggressively cut-throat industries - they can make it good, they can make it fast, or they can make it cheap, but to compete they can only pick two.

Understanding all this, my opinion about the quality of Samsung's products hasn't been influenced much by this technical flaw. Rather, my opinion will be influenced by Samsung's reaction to it.

And so far Samsung has admitted the problem honestly and openly, they've made the recall process reasonably "safe" and efficient, and - most importantly - they've fully reimbursed Note 7 customers on all purchase/contract, taxes, duties, and shipping costs. So far Samsung hasn't given credits or gift cards which can only be redeemed on other Samsung products, hasn't forced affected customers to trade in only for "equivalent" Samsung alternatives, hasn't really imposed any requirements for Note 7 owners to remain loyal to Samsung at all - they've just promptly sent full payments in whatever electronic and physical formats their customers request. Without any of the usual runarounds or stalling - you don't need to provide proof-of-purchase, submit a support ticket, apply for an RMA, none of that stuff - you simply send them your Note 7 and they send you a refund, no questions asked.

Anyone who's ever dealt with a frustrating Asus or Dell or Apple RMA will realize how upfront, helpful and "apologetic" Samsung has been about this whole embarassment. I'm not a Samsung diehard - they make some good stuff I like and some good stuff I don't like, and there's lots of alternatives - but so far Samsung seems to be proving itself highly ethical, responsible, and loyal to its Note 7 customers. All that being said, I think anyone who blindly points at this Note 7 recall and vehemently declaring They Never Buy Samsung Again is just being stubborn and ignorant (as in, just believing what they want to believe while remaining selectively uninformed about the background context and facts). Perhaps my opinions and decisions about Samsung are wrong - but I like to think that I at least formed them without bias and with some thought about all the relevant facts.

Re: 40% Say They Never Buy Samsung Again, Would You?

ryanwoo — Mon, 17 Oct 2016 22:48:29 GMT

Had two Samsung phones a few years back, both died on battery. Never buy Samsung again after.

Re: 40% Say They Never Buy Samsung Again, Would You?

srlawren — Mon, 17 Oct 2016 22:56:05 GMT

@Korth as always, you are a fountain of information. Thanks for that, it was a good read. 🙂

Re: 40% Say They Never Buy Samsung Again, Would You?

Rockdaddy22 — Tue, 18 Oct 2016 00:47:10 GMT

I guess that's good that  exclusively uses TMSC for the A10 chip on the iPhone 7 and 7plus. Hopefully they'll also be cut out of the A10X production for the next gen iPads.  has slowly been trying to reduce its need for samsung components.

Re: 40% Say They Never Buy Samsung Again, Would You?

Rockdaddy22 — Tue, 18 Oct 2016 00:50:19 GMT

Can someone please give me a list of the Samsung parts in the new iPhones? I believe Samsung makes the RAM in the new iPhones not sure what else. I'm sure there must be a couple more components.

Re: 40% Say They Never Buy Samsung Again, Would You?

hassantq — Thu, 27 Oct 2016 05:15:41 GMT

I would buy it still but after reading reviews.

Re: 40% Say They Never Buy Samsung Again, Would You?

hassantq — Thu, 27 Oct 2016 05:17:32 GMT

It looks like just the Ram this time around. They have been trying to push themselves away from Samsung.

https://9to5mac.com/2016/09/20/649-iphone-7-estimated-to-cost-apple-220-heres-the-component-breakdown/

Re: 40% Say They Never Buy Samsung Again, Would You?

Rockdaddy22 — Thu, 27 Oct 2016 08:01:01 GMT

So just the RAM, and people still push the theory that Samsung supplied so many components.

Re: 40% Say They Never Buy Samsung Again, Would You?

WearySky — Thu, 27 Oct 2016 18:50:08 GMT

I had an original Galaxy S (Captivate), and an S3. Moved away from Samsung because Touchwiz is kind of a mess (went with a Nexus 6p), but the Note 7 recall certainly wouldn't keep me away from going with Samsung in the future. They've sold millions upon millions of phones for years and years - the way they handled this recall has been exemplary as far as I can tell (except for the early blunder of assuming that it was just the battery, when they hadn't confirmed it fully). As far as I'm concerned, a strong Samsung is a good thing for all smartphone users - even if I don't particularly like their products, as long as they're popular there will always be incentive for their competitors to actually compete (as opposed to getting complacent and lazy).

Re: 40% Say They Never Buy Samsung Again, Would You?

Ionut — Thu, 27 Oct 2016 20:43:00 GMT

Still best phone up there. Of course exploding its not a feature which you are looking when you wanna buy a phone but I'm sure they will bring something new. After all the quality of that phone is outstanding.

Re: 40% Say They Never Buy Samsung Again, Would You?

Rockdaddy22 — Fri, 28 Oct 2016 00:41:39 GMT

The quality was outstanding lol